Customer Support Representative

Beacon Hill; Lake Zurich (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid time off

Short-Term Disability

Long-Term Disability

401(k) retirement plan

Job summary

Beacon Hill is seeking a temporary-to-hire Client Support Representative in Lake Zurich to support the sales team and manage customer accounts on-site. The role involves coordinating logistics, processing orders, invoicing, and maintaining strong customer relationships to drive operational success.

The position offers on-site responsibilities with opportunities to grow within a collaborative, go-to-market environment and a comprehensive benefits package.

Qualifications

• High school diploma required; associate degree preferred.
• 1+ year of experience in an administrative or support role.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong customer service and problem-solving skills.

Responsibilities

• Build and maintain strong customer relationships with accuracy.
• Coordinate logistics and shipping, prepare Bills of Lading, scheduling pickups.
• Process customer orders in shipping systems to ensure timely fulfillment.
• Proactively verify inventory levels and product availability.
• Review and reconcile freight invoices; resolve discrepancies.
• Prepare reports, records, and data to support business decisions.
• Serve as first point of contact for inbound inquiries and provide top-tier service.
• Provide admin and operational support to the Sales Team.
• Generate invoices using QuickBooks and other billing systems.
• Assist with month-end invoicing to ensure accuracy.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Education

High school diploma; associate degree preferred

Tools

QuickBooks

Shipping systems

Bills of Lading

Job description

A manufacturing company in Lake Zurich is seeking a temporary-to-hire Client Support Representative. This position plays a key role in delivering exceptional service to clients and supporting the sales team. This on-site position is central to keeping the day-to-day operations running smoothly while contributing directly to the continued growth and success of the company. If you thrive in a fast-paced environment and enjoy solving problems, collaborating across teams, and making an impact, this is a great opportunity to grow your career.

Why Join Us

• Make a real impact - Your work directly supports customers and drives operational success
• Growth opportunities - Be part of a growing company where your contributions are visible and valued
• Collaborative culture - Work alongside a supportive, team-oriented environment
• Variety in your day - From customer interaction to logistics and billing, no two days are the same
• Comprehensive benefits - We offer a competitive package designed to support your health, financial well-being, and work-life balance

The successful candidate will receive a competitive benefits package, including:

• Medical and dental coverage
• Paid time off
• Short-Term Disability
• Long-Term Disability

What You'll Do

• Build and maintain strong customer relationships by managing accounts with accuracy and care
• Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups
• Accurately process customer orders within our shipping systems to ensure timely fulfillment
• Proactively reach out to customers to verify inventory levels and product availability
• Review and reconcile freight invoices, resolving discrepancies efficiently
• Prepare and maintain reports, records, and operational data to support business decisions
• Serve as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier service
• Provide administrative and operational support to the Sales Team
• Generate customer invoices using QuickBooks and other billing systems
• Assist with month-end invoicing to ensure accuracy and completeness across financial records

A manufacturing company in Lake Zurich is seeking a temporary-to-hire Client Support Representative. This position plays a key role in delivering exceptional service to clients and supporting the sales team. This on-site position is central to keeping the day-to-day operations running smoothly while contributing directly to the continued growth and success of the company. If you thrive in a fast-paced environment and enjoy solving problems, collaborating across teams, and making an impact, this is a great opportunity to grow your career.

Why Join Us

• Make a real impact - Your work directly supports customers and drives operational success
• Growth opportunities - Be part of a growing company where your contributions are visible and valued
• Collaborative culture - Work alongside a supportive, team-oriented environment
• Variety in your day - From customer interaction to logistics and billing, no two days are the same
• Comprehensive benefits - We offer a competitive package designed to support your health, financial well-being, and work-life balance

Benefits

The successful candidate will receive a competitive benefits package, including:

• Medical and dental coverage
• Paid time off
• 401(k) retirement plan
• Short-Term Disability
• Long-Term Disability

What You'll Do

• Build and maintain strong customer relationships by managing accounts with accuracy and care
• Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups
• Accurately process customer orders within our shipping systems to ensure timely fulfillment
• Proactively reach out to customers to verify inventory levels and product availability
• Review and reconcile freight invoices, resolving discrepancies efficiently
• Prepare and maintain reports, records, and operational data to support business decisions
• Serve as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier service
• Provide administrative and operational support to the Sales Team
• Generate customer invoices using QuickBooks and other billing systems
• Assist with month-end invoicing to ensure accuracy and completeness across financial records

Desired Skills and Experience

What You Bring

• High school diploma required; associate degree preferred
• 1+ years of experience in an administrative or support role

What Sets You Apart

• Strong problem-solving skills with an analytical mindset
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to stay organized and effective in a fast-paced environment
• Excellent written and verbal communication skills
• A customer-first attitude with a passion for delivering great service
• Strong collaboration skills and the ability to work across all levels of the organization
• Detail-oriented with strong planning and organizational abilities
• A great listener who values input and welcomes diverse perspectives

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)