Customer Service Representative

Beacon Hill; Winfield (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

Beacon Hill is seeking a detail-oriented Customer Service Representative to support customer accounts, order management, and internal operations. This role serves as a liaison between customers and internal teams, ensuring timely communication and accurate order processing.

The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and enjoy building relationships while supporting day-to-day business operations.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and account support.

Job description

We are seeking a detail-oriented and customer-focused Customer Service Representative to support customer accounts, order management, and internal operations. This role serves as a key liaison between customers and internal teams, ensuring timely communication, accurate order processing, and exceptional service throughout the customer experience. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and enjoy building relationships while supporting day-to-day business operations.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, orders, and account support.
• Receive, process, and track customer orders while ensuring accuracy and timely completion.
• Communicate with internal departments to coordinate order status updates and resolve customer concerns.
• Provide customers with timely updates regarding order progress, inventory availability, and delivery timelines.
• Manage high volumes of email correspondence and customer communications.
• Maintain accurate customer records, account information, and order documentation.
• Assist with data entry, reporting, and administrative support functions.
• Monitor customer requests and proactively address issues to ensure a positive customer experience.
• Utilize company systems and software to manage customer information and order activity.
• Collaborate with cross-functional teams to improve efficiency and service levels.
• Support process improvements and special projects as assigned.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future