Member Services Representative

Beacon Hill; Dallas (TX); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

Beacon Hill is seeking a Bilingual Member Services Representative to join their team in Dallas, TX. This on-site role focuses on member support, provider lookups, benefits inquiries, and general account assistance, with no claims decisions.

The ideal candidate is fluent in English and Spanish, has 2–3 years of customer service experience, and excels in communication, problem-solving, and teamwork in a fast-paced environment. Temp-to-hire opportunity with comprehensive training provided.

Qualifications

• Bilingual in English and Spanish (required).
• Minimum of 2-3 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent customer service, interpersonal, and relationship-building abilities.
• Strong critical-thinking and problem-solving skills.
• Comfortable learning and navigating multiple computer systems.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• High school diploma or equivalent required.

Responsibilities

• Serve as the primary point of contact for member inquiries by phone and email.
• Assist members with locating providers and understanding available benefits and services.
• Answer questions regarding healthcare plans, eligibility, and coverage information.
• Provide accurate, timely, and professional customer service.
• Resolve member concerns through active listening, empathy, and problem-solving.
• Document all member interactions accurately within company systems.
• Collaborate with internal departments to address and resolve complex issues.
• Maintain confidentiality and compliance with company policies and procedures.

Skills

Bilingual English and Spanish

Customer service

Communication

Problem-solving

Teamwork

Education

High school diploma or equivalent

Job description

Location: Dallas, TX (Fully Onsite)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay: $20-$22/hour
Position Type: Temp-to-Hire

Position Overview

Our client is seeking a Bilingual Member Services Representative to join their team. This position is ideal for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. The Member Services Representative will be the first point of contact for members, assisting with provider searches, benefit questions, plan information, and general account support.

This role is focused on member support and customer service. Claims processing experience is not required, and the position does not involve making decisions regarding claims.

Key Responsibilities

• Serve as the primary point of contact for member inquiries by phone and email.
• Assist members with locating providers and understanding available benefits and services.
• Answer questions regarding healthcare plans, eligibility, and coverage information.
• Provide accurate, timely, and professional customer service.
• Resolve member concerns through active listening, empathy, and problem-solving.
• Document all member interactions accurately within company systems.
• Collaborate with internal departments to address and resolve complex issues.
• Maintain confidentiality and compliance with company policies and procedures.
• Perform additional member services and administrative duties as assigned.

Qualifications

• Bilingual in English and Spanish (required).
• Minimum of 2-3 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent customer service, interpersonal, and relationship-building abilities.
• Strong critical-thinking and problem-solving skills.
• Comfortable learning and navigating multiple computer systems.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• High school diploma or equivalent required.

Preferred Experience

• Experience supporting customers in healthcare, benefits administration, membership services, or a call center environment.
• Stable work history demonstrating reliability and commitment.
• Experience handling high-volume customer interactions while maintaining professionalism and accuracy.

Ideal Candidate

The ideal candidate is dependable, hardworking, and passionate about helping others. They bring a positive attitude, strong communication skills, and a commitment to providing an outstanding customer experience with every interaction.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)