Customer Service Representative

Dacotahbank; Groton (SD); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid vacation and sick time

401(K) – company match

Job summary

Dacotah Bank is seeking a Customer Service Representative to connect with customers, handle deposits and withdrawals, and promote banking products with a focus on accuracy and exceptional service. You will support account inquiries and help customers achieve their financial goals in a community-focused environment.

The role emphasizes organizing, self-motivation, and teamwork, with training provided for career growth and advancement opportunities within the bank.

Qualifications

• Excellent interpersonal skills; ability to communicate in person, over the phone and via electronic correspondence.
• Cash handling, customer service, sales, and/or banking experience is preferred.
• Must be 18 years of age or older; High school diploma/GED required; associate degree preferred.

Responsibilities

• Provide world-class customer service and build trusted relationships.
• Manage retail transactions and deposits/payments.
• Promote bank products and services as appropriate.
• Participate in community outreach and teamwork.

Skills

Interpersonal skills

Cash handling

Customer service

Sales experience

Education

High school diploma/GED

Associate degree in business-related field preferred

Job description

Job Summary

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries.

Our Customer Service Representative’s also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone that is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers.

Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that’s why it’s good to be in Dacotah Territory.

Essential Functions

• World Class Customer Service
• Develop Customer Relationships
• Manages Retail Transactions
• Deposit Products & Services
• Access to Other Products & Services

Other Functions

• Maintain education and professional expertise on bank products and services, in addition to completing required quarterly training on banking policies, procedures, and regulations
• Participates in Quarterly Retail Goal discussions and prioritizes growth and development in performance related to key performance indicators
• Support co-workers with needs and/or customer inquiries or problems
• Actively participate in the community
• Perform other duties as assigned

Education & Experience

• Must have excellent interpersonal skills; able to communicate in person, over the phone and through electronic correspondence
• Cash handling, customer service, sales, and/or banking experience is preferred
• A commitment to professional and ethical behavior
• Self-motivated, with an aptitude and willingness to learn various software applications relevant to this position
• Detail-oriented; thorough, with an emphasis on accuracy
• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business-related field preferred)

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Birthday day off
• Additional perks and benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.