Customer Service Representative

Dacotah Bank; Morris (MN); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid vacation and sick time

401(K) matching

Annual wellness reimbursement

Birthday day off

Job summary

Dacotah Bank is seeking a Customer Service Representative to connect with customers, build trusted relationships and help them achieve financial goals. You will assist with deposits, withdrawals, loan payments, and inquiries, while growing professionally through on-the-job training.

The role emphasizes organized, self-motivated work with strong attention to detail and a commitment to exceptional service. Opportunities for advancement exist within a family-friendly community bank focused on

Qualifications

• Cash handling, customer service, sales, and/or banking experience is preferred
• Excellent interpersonal skills; able to communicate both in person and over the phone
• Detail-oriented and thorough, with a focus on accuracy
• Self-motivated, with an aptitude & willingness to learn and utilize various software applications
• Bilingual speakers, fluent in Spanish and English preferred

Responsibilities

• Provide world-class customer service and develop customer relationships
• Manage retail transactions and deposits/withdrawals
• Explain and promote deposit products and services
• Assist customers with inquiries and banking needs
• Access other products and services as appropriate
• Support customers in opening/maintaining accounts as needed

Skills

Cash handling

Customer service

Sales

Interpersonal skills

Detail-oriented

Self-motivated

Bilingual: Spanish/English

Education

High school diploma/GED

Associate degree in business field (preferred)

Tools

Banking software

Job description

Job Duties

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our Customer Service Representative’s also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone who is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers.

Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that’s why it’s good to be in Dacotah Territory.

Essential Functions

• World Class Customer Service
• Develop Customer Relationships
• Manages Retail Transactions
• Deposit Products and Services
• Access to Other Products and Services

Minimum Education Required

• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business-related field preferred)

Minimum Experience Required

Experience, Skills, And Qualifications

• Cash handling, customer service, sales, and/or banking experience is preferred
• Excellent interpersonal skills; able to communicate both in person and over the phone
• Detail-oriented and thorough, with a focus on accuracy
• Self-motivated, with an aptitude & willingness to learn and utilize various software applications
• Bilingual speakers, fluent in Spanish and English preferred

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

No

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$17.00 - $22.00 / Hourly

Postal Code

56267

Job Type

Full Time

Place of Work

On-site

Requisition ID

53987

Job Benefits

Benefits

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Annual Dacotah Gear allowance
• Birthday day off
• Additional perks and benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©