Customer Service Representative

DACOTAH BANK; Lemmon (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Generous paid vacation and sick time +

11 paid Holidays

401(K) – dollar for dollar match up to

Annual wellness reimbursement program

Birthday day off

Additional perks and benefits

Job summary

Dacotah Bank seeks a Customer Service Representative (CSR) to connect with customers, perform deposits, withdrawals, loan payments, and inquiries while delivering exceptional service. The role emphasizes organization, self-motivation, and detail orientation in a community bank setting.

On-the-job development prepares you for higher responsibilities, including opening and maintaining deposit accounts for individuals and businesses, with a strong emphasis on customer satisfaction and ethical

Qualifications

• Excellent interpersonal skills in person, over the phone and electronically
• Cash handling, customer service, sales, and/or banking experience preferred
• Commitment to professional and ethical behavior
• Self-motivated with ability to learn banking software applications
• Detail-oriented with accuracy
• Must be 18+ years old
• High school diploma/GED required; Associate degree in business preferred

Responsibilities

• Provide World Class Customer Service
• Develop and grow customer relationships
• Manage retail banking transactions
• Promote Deposit Products & Services
• Offer access to other banking products & services

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Self-motivated

Education

High school diploma/GED

Associate degree in business (preferred)

Tools

Banking software

Job description

Job Summary
As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries.

Our Customer Service Representative’s also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone that is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers.

Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that’s why it’s good to be in Dacotah Territory.

Essential Functions

• World Class Customer Service
• Develop Customer Relationships
• Manages Retail Transactions
• Deposit Products & Services
• Access to Other Products & Services

Education & Experience

• Must have excellent interpersonal skills; able to communicate in person, over the phone and through electronic correspondence
• Cash handling, customer service, sales, and/or banking experience is preferred
• A commitment to professional and ethical behavior
• Self-motivated, with an aptitude and willingness to learn various software applications relevant to this position
• Detail-oriented; thorough, with an emphasis on accuracy
• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business-related field preferred)

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Birthday day off
• Additional perks and benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.