Customer Service Representative

Security National Bank of South Dakota; North Sioux City (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

paid time off

wellness program

401(k) savings plan

Job summary

Security National Bank of South Dakota is seeking a Customer Service Representative (Bank Teller) to be the bank’s front-line ambassador, delivering stellar service and accurate cash handling in a fast-paced environment.

You will balance drawers, process transactions, receive loan and payment items, and help identify customer needs to refer services and digital options. Prioritizing accuracy, organization, and teamwork is essential.

Qualifications

• Excellent customer service and problem resolution skills.
• Excellent attention to detail and ability to identify missing items.
• Strong written and verbal communication skills.
• Ability to work across multiple computer systems and programs including Word and Excel.
• Team oriented with a can-do attitude and proactive problem solving.

Responsibilities

• Provide the highest level of service to every customer.
• Maintain a cash drawer and balance cash transactions.
• Process transactions accurately and efficiently.
• Receive loan, safe-deposit box, and credit card payments.
• Process cash services and redeem U.S. Savings Bonds.
• Identify customer needs and refer appropriate services and digital options.

Skills

Customer service

Problem solving

Attention to detail

Communication

Teamwork

Cash handling

Microsoft Word/Excel

Education

High school diploma

Tools

Word

Excel

Job description

Dakota Dunes
325 Dakota Dunes Blvd
Dakota Dunes, SD 57049, USA

Description

Are you looking for a position with a company where you can make a difference?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.

As a Customer Service Representative (Bank Teller), you are the Bank’s front-line ambassador in delivering stellar customer service. CSR’s are a critical role for the Bank and represent our brand. Successful CSR’s have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSR’s process large sums of money and multiple transactions per hour, so it’s imperative they work accurately, quickly, and with a smile. Our CSR’s develop lasting relationships with our customers and promote other bank services and products through referrals.

The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a “can-do” attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.

JOB DESCRIPTION:

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

HOURS:

Some extended business hours.

BENEFITS:

We offer a benefit package to our employees including paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis —and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Aff This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Loyal

: Shows firm and constant support to a cause

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter

: Inspired to perform without outside help

Job Security

Job Security

: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Experience

Preferred

1 year:

1 year:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.