Customer Service Representative

Regal Plastic; Grimes (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life Insurance

Long Term Disability

401K matching savings plan

Paid time off

Job summary

Regal Plastic in Grimes, IA is seeking a Customer Service Representative to serve as the voice of the company, delivering an exceptional customer experience daily.

You will handle sales support for existing accounts, craft bids and quotes, and coordinate with senior management on order status and customer concerns. Hours are 8 a.m. to 4:30 p.m., Monday through Friday, with opportunities to grow in a collaborative plastics environment.

Qualifications

• Excellent communication and presentation skills are required.
• Ability to multi-task, prioritize and manage time effectively.
• A positive attitude and be an excellent teammate.

Responsibilities

• Provide sales support to existing accounts and obtain new orders.
• Craft bids and quotes, and perform follow-ups.
• Communicate order status and customer concerns to senior management.
• Opportunity to improve product and technical knowledge in the plastics industry.
• Be an advocate for customers—your voice within the company.

Skills

Communication

Presentation

Multi-tasking

Time management

Team player

Job description

For more than 70 years, Regal Plastic has been a pioneer in the distribution and fabrication of plastic sheet, rod, tube and film products in the U.S.

Our customer service representatives are the foundation of our success. They serve as our voice, and ensure our customers get what they need when they need it.

We are looking for an excellent Customer Service Representative to add to our Grimes, IA location. Are you a highly motivated, self-starter with a solid work ethic? Are you looking for a company where you can make a difference? If this describes you, we just might have the job you desire.

What the job entails

For this job, you’ll be working in our Grimes, IA distribution center, helping customers each day over the phone. Fundamentally, your job is to provide each customer an incredible customer experience, and ensure each one gets the level of service they deserve.

Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday.

We pride ourselves on being flexible, but there are some things we feel very strongly about:

• Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well.
• Understanding the whole business. Extraordinary systems aren't built in a vacuum - they require hard work from dedicated people across many disciplines and an understanding of how it all fits together.
• Great teams are more than just the sum of their parts. No matter how excellent the individual players, teams only succeed when they work together.

Job Responsibilities:

• You will provide sales support to existing accounts and obtain new orders
• You will craft Bids & Quotes, and subsequent follow-ups
• You will have the opportunity to communicate the status of orders and customer concerns to senior management
• We will provide the means to improve your product and technical knowledge in the plastics industry
• Be an advocate for your customers - you are their voice within our company

We Offer:

• A generous benefits package including:
• Life Insurance, Long Term Disability
• 401K matching savings plan
• Paid time off

Job Requirements:

• Excellent communication and presentation skills
• Ability to multi-task, prioritizeand manage time effectively
• A positive attitude and be anexcellent teammate

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.