Customer Service Representative I

Medegen Medical Products/Medira; Town of Islip (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Inteplast Group is seeking a Customer Service Representative I to provide exceptional service to our customers. You will handle inquiries by phone and email, route requests, and assist with order processing across product lines.

The role requires solid communication skills, experience in a manufacturing setting, and proficiency with SAP/AS400, Microsoft Office, and Teams. Hybrid work options may apply, with occasional non-standard hours.

Qualifications

• Bachelor's degree preferred; 2–3 years call center experience or equivalent.
• Intermediate knowledge of Microsoft Office and Teams.
• Proficiency in SAP and AS400 preferred; daily use required.
• Strong written and verbal communication skills.
• Ability to work non-standard hours and manage job-related stress.

Responsibilities

• Receives and analyzes customer requests by phone or email, routes to proper person.
• Analyzes transactions, corrects records, and fixes errors.
• Supports Sales Region and provides samples for sales reps.
• Maintains liaison with other departments to complete orders.
• Enters sales orders, collects missing data, provides quotes, and tracks status.
• Knowledge of product lines, prices, delivery times, and drop-ship items.
• Contacts customers about order status and schedule changes.
• Builds sustainable relationships with assigned customers and suggests process improvements.

Skills

Communication skills

Customer service

Stress management

Relationship building

Education

Bachelor's degree (B.A.)

Tools

Microsoft Office

Teams

SAP

AS400

Job description

Customer Service Representative I

POSITION OBJECTIVE: Responsible for providing exceptional customer service.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong written and verbal communication skills Background as a customer service representative for a company that does manufacturing is a plus.
• Bachelor's degree (B. A.) from a four-year college or university preferred; and two to three years related call center experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office and Teams.
• Proficiency in SAP and AS400 is preferred as daily use of both systems will be required in this position.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Receives requests from customers by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the requests to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Supports Sales Region and provides samples for sales reps.
• Maintains liaison with other departments for order completion.
• Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, and traces the status of orders.
• Has knowledge of and provides information as appropriate for all product lines, prices, delivery times, drop ship items, various marketing promotional services, and similar data as required.
• Contacts customers on status of orders and advises customers of schedule dates and changes.
• Build sustainable relationships with assigned customers, working to meet their specific needs and recommend process changes to do so accordingly.

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

• Work in a smoke-free, office setting. This position interacts extensively with customers and employees within corporate headquarters.
• 75% sitting in an office environment, spent on a computer/telephone; 25% interacting with employees and management in meetings, etc.
• Mobility and availability required to complete meetings.
• At times, this position may require remote work therefore access to a designated workspace and high-speed internet is a must.

Inteplast Group is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.