Customer Service Representative

Express Employment Professionals - Cincinnati East; Gretna (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a warm, professional Customer Service Representative for a local business in Gretna, LA. In this front-facing role, you will serve as the first point of contact for clients, answering calls, greeting visitors, and providing general administrative support.

Prior insurance industry experience is strongly preferred. The schedule is full-time, Monday–Friday, 9:00 AM–5:00 PM, with a 30-minute lunch; pay rate is $16.00 per hour.

Qualifications

• Experience: Previous customer service or front-desk experience required; insurance industry experience is a major plus.
• Communication: Excellent verbal and written communication skills with a pleasant phone personality.
• Computer Skills: Comfortable using basic office software, email, and customer databases.
• Professionalism: Punctual, dependable, and capable of handling customer questions with tact and patience.

Responsibilities

• Greet incoming clients and visitors with a friendly, welcoming, and professional demeanor.
• Manage a high volume of incoming phone calls, answer customer inquiries, and direct calls to appropriate team members.
• Assist clients with basic policy information, account inquiries, and documentation.
• Provide administrative support, including data entry, filing, scanning, and mail distribution.
• Maintain a clean, organized, and welcoming front desk area.

Skills

Customer service

Front desk

Communication

Professionalism

Tools

Office software

Email

Customer databases

Job description

Customer Service Representative

Location: Gretna, LA

Pay Rate: $16.00 / hour

Schedule: Full-Time | Monday – Friday | 9:00 AM – 5:00 PM (30-Minute Lunch)

Job Summary

We are seeking a warm, professional Customer Service Representative for a local business in Gretna. In this front-facing role, you will serve as the first point of contact for clients, answering incoming calls, greeting walk-in visitors, and providing general administrative support. Prior experience in the insurance industry is strongly preferred!

Key Responsibilities

• Greet incoming clients and visitors with a friendly, welcoming, and professional demeanor.

• Manage a high volume of incoming phone calls, answer customer inquiries, and direct calls to appropriate team members.

• Assist clients with basic policy information, account inquiries, and documentation.

• Provide administrative support, including data entry, filing, scanning, and mail distribution.

• Maintain a clean, organized, and welcoming front desk area.

Qualifications & Requirements

• Experience: Previous customer service or front-desk experience required; insurance industry experience is a major plus.

• Communication: Excellent verbal and written communication skills with a pleasant phone personality.

• Computer Skills: Comfortable using basic office software, email, and customer databases.

• Professionalism: Punctual, dependable, and capable of handling customer questions with tact and patience.