Customer Service Representative

Wisconsin Public Service (WPS); Green Bay (WI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401K Plan

Paid Time Off

Paid Holidays

Job summary

Wisconsin Public Service Corp in Green Bay, Wisconsin is seeking Customer Service Representatives. These roles are represented by Local No. 420 IUOE and start at $24.02 per hour with regular increases per the bargaining agreement.

As a Customer Service Representative, you will handle inquiries from customers, support billing, payments, and outages, and work within our 24/7 Customer Care Center. Various shifts are available and flexibility is required.

Qualifications

• High School Diploma, HSED or GED.
• 1+ years Customer Service experience (billing, payments).
• Able to work varying hours/shifts and respond to 24-hour call out.
• Union environment experience is a plus.

Responsibilities

• Handle residential billing, payments, mobile app, website and moves.
• Receive outages, energy/emergency and inquiries via calls.
• Answer general and miscellaneous inquiries.
• Use CIS to maintain customer data across departments.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Multitasking

Empathy

Adaptability

Education

High School Diploma/HSED/GED

Tools

Microsoft Office

Job description

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, Wisconsin location. These positions are represented by Local No. 420 IUOE.

• Starting pay is $24.02 and offers regular increases per the bargaining agreement.

Benefits include:

• 401K Plan
• Paid Time Off
• Paid Holidays

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.

Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.

Job Responsibilities

• Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
• Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
• Receive general and miscellaneous inquiries
• Use CIS to maintain current and accurate customer information which will be accessed by other departments
• May also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications

• High School Diploma, HSED or GED
• 1+ years Customer Service and/or Customer Relations (billing, credit, payment)
• Must be able to work and adapt to various hours/shifts and a changing schedule
• Availability for 24 hour call out for storm trouble call handling is also required

Preferred Qualifications

• Previous office/clerical experience
• Previous experience working in a union environment
• Strong communication skills with the ability to be empathetic with customers
• Ableto confidently multitask with different systems while on the phone with customers
• Proficient with Microsoft Office products
• Ability to use good judgement in making decisions

Tentative Start Date: November 2026

End Date:09/27/2026

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.