Customer Service Representative

Northland Constructors of Duluth, Inc.; Rochester (MN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Starting wage

Retirement program

Insurance

Paid vacation

Job summary

Consolidated Energy Company in Rochester, MN is seeking a Customer Service Representative to manage customer accounts, process orders, and resolve inquiries with a friendly, professional demeanor. The role is full-time with daytime, Monday–Friday hours in an office setting, including handling payments, invoices, updating accounts, and providing cross-functional support.

Ideal candidates will have a High School Diploma or GED, 1–2 years of customer service/administration experience, and

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in customer service or administration role preferred.
• Proficiency in Microsoft Office Suite, specifically Excel and Outlook.
• Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely.
• Strong communication, active listening, and problem-solving skills are essential.
• Basic math skills to calculate gallons, taxes, and percentages.
• Ability to work in a fast-paced office environment, multitasking between phone systems and computer software.

Responsibilities

• Manage Inbound/Outbound customer calls on multiline phone system
• Process payments, adjustments, corrections, and deposits
• Process delivery and product service orders, and invoices
• Update customer account information accurately
• Troubleshoot and resolve customer billing questions in person, phone, and email
• Provide comprehensive support to customers
• Work independently while also collaborating effectively within cross-functional teams in person and virtually
• Handle seasonally high-volume workload with time sensitive tasks
• Other administrative duties as assigned

Job description

Position Description

COMPANY OVERVIEW

Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit : www.consolidatedenergyco.com .

POSITION SUMMARY

As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.

This is a full-time position located in Rochester, MN and will include Monday through Friday, daytime hours.

Responsibilities

• Manage Inbound/Outbound customer calls on multiline phone system
• Process payments, adjustments, corrections, and deposits
• Process delivery and product service orders, and invoices
• Update customer account information accurately
• Troubleshoot and resolve customer billing questions in person, phone, and email
• Provide comprehensive support to customers
• Work independently while also collaborating effectively within cross-functional teams in person and virtually
• Handle seasonally high-volume workload with time sensitive tasks
• Other administrative duties as assigned

BENEFITS

• Starting wage $$24.00- $29.00 /hour depending on experience.
• Competitive wage & retirement program.
• Health, dental, vision, life and disability insurance.
• Paid vacation and holidays available immediately.

Position Requirements

• High School Diploma or GED required
• 1-2 years of experience in customer service or administration role preferred
• Proficiency in Microsoft Office Suite, specifically Excel and Outlook
• Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely
• Strong communication, active listening, and problem-solving skills are essential
• Basic math skills to calculate gallons, taxes, and percentages
• Ability to work in a fast-paced office environment, multitasking between phone systems and computer software

Equal Opportunity Employer

Accessibility: If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone: [phone]