Patient Services Specialist — Front Desk & Scheduling

Horizon Health And Wellness; Globe (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Hire bonus eligible

Medical, dental, vision insurance

401k with company match

Generous paid time off

Tuition reimbursement

Job summary

Horizon Health and Wellness, Inc. is seeking a Customer Service Representative II in Globe, AZ. You will be the first point of contact for patients, handling calls, data collection, and appointment scheduling with accurate information entry.

The role requires 2+ years in a medical/behavioral health setting, strong communication, and strict confidentiality. A supportive team environment and opportunities for growth are offered.

Qualifications

• First point of contact for patients, accurate data collection and scheduling.
• Experience in medical or behavioral health environment preferred.
• Strong interpersonal and written communication skills.

Responsibilities

• Answer telephones and schedule various types of appointments.
• Collect demographic and insurance information accurately.
• Maintain confidentiality and manage multiple phone lines.
• Provide excellent customer service to patients and providers.

Skills

Customer service

Telephone etiquette

Communication skills

Time management

Detail oriented

Teamwork

Confidentiality

MS Office

EHR proficiency

Education

High School diploma or GED

Tools

EHR

Clinic software

Job description

Horizon Health and Wellness, Inc. is seeking a Customer Service Representative II in Globe, AZ. You will be the first point of contact for patients, handling calls, data collection, and appointment scheduling with accurate information entry.

The role requires 2+ years in a medical/behavioral health setting, strong communication, and strict confidentiality. A supportive team environment and opportunities for growth are offered.