Customer Care Representative

Horizon Health And Wellness; Apache Junction (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k investment plan with company match

Generous paid time off

Tuition reimbursement

Professional development opportunities

Job summary

Horizon Health And Wellness is seeking a Customer Care Representative in Apache Junction, AZ to operate in a fast-paced medical call center environment. You will focus on providing excellent customer service while accurately collecting necessary information and scheduling appointments.

Ideal candidates will have a High School diploma, two years of related experience, and strong communication skills. Benefits include competitive compensation, tuition reimbursement, and a supportive work culture.

Qualifications

• Minimum two years call center or medical office experience.
• Must be at least 21 years of age or older.
• Experience handling multiple telephone lines.

Responsibilities

• Typing, collecting demographic and insurance information.
• Answering telephones and scheduling appointments.
• Maintaining confidentiality and excellent customer service.

Skills

Strong written and verbal communication skills

Detail oriented

Excellent interpersonal skills

Effective teamwork skills

Proficient in use of computers

Education

High School diploma or GED

Tools

Electronic health record software

Job description

Job Details

• Job Location: APACHE JUNCTION, AZ 85120
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Day
• Job Category: Admin - Clerical

Benefits

• Professional development and career advancement opportunities
• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.

Our Customer Care Representative operates in a fast‑paced medical call center environment and work together to emphasize excellent customer service and our "Kindness Matters" philosophy! The Customer Care Representative is responsible for accurate typing, collection of all required demographic and insurance information, answering telephones and scheduling various types of appointments.

Qualifications

Qualifications Required:

• High School diploma or GED; education and/or experience equivalent to 2 years preferred.
• Minimum of two (2) years call center or medical office experience.
• Must be at least 21 years of age or older.
• Strong written and verbal communication skills.
• Possess knowledge of telephone etiquette and experience handling multiple telephone lines.
• Ability to maintain confidentiality.
• Must be detail oriented.
• Proficient in use of computers, electronic health record and software programs.
• Possess valid driver’s license, home/Cell phone and reliable transportation.
• Ability to work accurately and with minimal supervision.
• Must obtain and maintain a Fingerprint clearance card and pass a background check.
• Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Possess excellent organizational and time management skills.
• Effective teamwork skills and the ability to meet deadlines.

Qualifications Preferred:

• Bilingual – English/Spanish
• Insurance and medical experience