Hourly Tehcnician

Neighborly - MRR: Shell Account; Anaheim (CA); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Weekend Off

Closed Sundays

No On-Call

Flexible Schedule

Medical Vision

Paid Vacation

Stable Work

Growth

Job summary

Mr. Rooter Plumbing is seeking an Hourly Plumbing Technician to diagnose, service, repair, and install plumbing systems for residential and commercial customers. You will maintain clear communication, follow procedures, and deliver high-quality workmanship reflecting our standards.

Responsibilities include on-site diagnostics, drain cleaning, water heater work, and documentation. A valid driver's license and strong customer service skills are essential for success in this role.

Qualifications

• Experience diagnosing and repairing plumbing issues across residential and commercial settings.
• Valid driver's license with clean driving record.
• Strong communication and customer service skills.

Responsibilities

• Diagnose and repair plumbing systems for customers.
• Perform service calls including drain cleaning and water heater work.
• Inspect plumbing and present repair or replacement options.
• Communicate pricing and options clearly to customers.
• Complete service notes, invoices, and reports accurately.

Skills

Plumbing service experience

Valid driver's license

Customer service

Diagnose plumbing issues

Teamwork

Tools

Plumbing tools

Diagnostic tools

Job description

Position Summary

The Hourly Plumbing Technician is responsible for diagnosing, servicing, repairing, and installing residential and commercial plumbing systems while delivering exceptional customer service that reflects the standards and reputation of Mr. Rooter Plumbing. This position requires professionalism, strong technical ability, excellent communication, and a commitment to quality workmanship and customer satisfaction.

Technicians are expected to represent Mr. Rooter Plumbing positively, follow company procedures, maintain accurate documentation, and provide customers with clear communication regarding plumbing concerns and recommended solutions.

Essential Duties & Responsibilities

• Diagnose and repair residential and commercial plumbing systems.
• Perform plumbing service calls including drain cleaning, sewer line repairs, water heater repairs/replacements, leak detection, fixture repairs, and general plumbing maintenance.
• Conduct plumbing inspections and provide accurate recommendations for repairs or replacement.
• Communicate clearly and professionally with customers regarding services, pricing, and repair options.
• Complete all required job notes, invoices, service reports, and documentation accurately and timely.
• Maintain communication with dispatch regarding job status, scheduling changes, or additional work needed.
• Maintain company vehicle cleanliness, organization, and inventory of tools/materials.
• Follow company safety procedures, plumbing codes, and industry standards.
• Maintain a professional appearance, including approved uniform and grooming standards.
• Participate in company meetings, trainings, and ongoing education.
• Maintain a positive attitude and contribute to a team-oriented work environment.
• Properly collect signatures, photos, and documentation required for completed jobs.
• Protect company property, equipment, and customer homes/businesses while on-site.

Performance Expectations

The Hourly Plumbing Technician is expected to:

• Arrive on time and prepared for scheduled shifts and service calls.
• Maintain professionalism and excellent customer service at all times.
• Produce quality workmanship that meets company standards.
• Maintain accurate paperwork and communication.
• Follow dispatch schedules and procedures.
• Maintain productivity and efficiency expectations.
• Demonstrate accountability, reliability, and teamwork.
• Uphold the reputation and standards of Mr. Rooter Plumbing.

Qualifications

• Plumbing service experience preferred.
• Valid driver's license with acceptable driving record.
• Ability to diagnose plumbing issues and recommend solutions.
• Strong customer service and communication skills.
• Ability to use plumbing tools, equipment, and technology/software used by the company.
• Ability to work independently and as part of a team.
• Must be dependable, professional, and safety conscious.

Physical Requirements

• Ability to lift, carry, push, and pull 50+ pounds.
• Ability to stand, kneel, bend, climb, and work in confined spaces when necessary.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate plumbing tools and equipment.

Benefits & Perks

At Mr. Rooter Plumbing, we value work-life balance and invest in our team members.

• Every Other Weekend Off - We believe family and personal time matter.
• Closed on Sundays - Enjoy guaranteed time off each week.
• No On-Call Rotation - When you're off, you're off.
• Flexible Scheduling Options - We understand life happens and work to support balance.
• Medical & Vision Benefits - Available to eligible employees.
• Paid Vacation - Eligible after one year of employment.
• Stable, Year-Round Work - Consistent opportunities in a growing industry.
• Supportive Team Environment - Work with a team that values professionalism and teamwork.
• Growth Opportunities - Ongoing training and advancement opportunities.

Compensation

This is an hourly position. Pay is determined based on experience, skill level, certifications, and overall qualifications. Overtime opportunities may be available based on business needs.