Customer Experience Specialist

Flodraulic Group; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job description

Responsibilities

• Respond to customers’ inquiries.
• Questions or complaints regarding the company’s products and services.
• Review, research, and obtain necessary information from policies, procedures, or practices.
• Coordinate solutions with appropriate departments.
• Inform customers of the solution to their need or inquiry.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Perform work following general guidelines and procedures.
• Determine the best method to resolve problems, ensuring customer satisfaction and adherence to company policies.