Customer Service Representative

Hillandale Farms; Gettysburg (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Career growth

Job summary

Hillandale Farms in Gettysburg, PA is seeking a Customer Service Representative on a full-time clerical basis. The role handles daily order calls, proofing, and order sheets to ensure accurate sales processing and excellent customer service.

You will enter orders into our ERP system, maintain records, and collaborate with sales to support customers while staying current on product knowledge and industry trends. This is a growth-oriented environment with a collaborative team.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service is a plus.
• Excellent verbal and written communication.
• Strong problem-solving and customer-focused mindset.
• Proficiency in customer service software and Microsoft Office.
• Ability to work independently and in a team.
• Adaptability in a fast-paced environment.

Responsibilities

• Provide outstanding customer service by responding to inquiries, resolving issues, and addressing customer concerns.
• Answer calls and emails with accurate information about products, services, and policies.
• Enter sales orders into the ERP system ensuring quotes and POs are correct.
• Maintain customer records and update relevant information in the database.
• Collaborate with internal teams to resolve customer concerns and escalate complex issues as needed.
• Build strong relationships with customers to foster loyalty and satisfaction.
• Stay up-to-date with product knowledge and industry trends.
• Identify opportunities for process improvement and suggest innovative solutions to enhance the customer experience.
• Perform all other duties as assigned, approaching each task with a positive and proactive attitude.

Skills

Customer service

Communication

Problem solving

Microsoft Office

ERP system

Teamwork

Independent work

Adaptability

Education

High school diploma

Tools

CRM software

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Gettysburg, PA, US

2 days ago Requisition ID: 1374

Hillandale Farms is seeking a highly motivated and dedicated Customer Service Representative to join our team. As a leading egg producer, Hillandale Farms takes pride in delivering high-quality products and outstanding service to our customers. If you have excellent communication skills, a positive attitude, and a desire to make a difference, we want you on our team!

Customer Service Representative

This position will be responsible for, but not limited to, daily customer order calls, document proofing, call ahead orders, proofing order sheets for sales orders; as well as other job related duties.

Responsibilities:

• Provide outstanding customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner.
• Answer incoming calls and emails from customers, providing accurate information about our products, services, and company policies.
• Enter sales orders accurately into the ERP system, ensuring all specifications and information on quotes, customer POs, and sales orders are correct.
• Maintain customer records and update relevant information in the database.
• Collaborate with internal teams to resolve customer concerns and elevate complex issues as needed.
• Build strong relationships with customers to foster loyalty and promote customer satisfaction.
• Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries.
• Identify opportunities for process improvement and suggest innovative solutions to enhance the customer experience.
• Perform all other duties as assigned, approaching each task with a positive and proactive attitude.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a related field is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer service software, databases, and Microsoft Office applications.
• Ability to work independently and as part of a team, with a strong sense of responsibility.
• Adaptability and flexibility to handle changing priorities and work in a fast-paced environment.
• Competitive salary based on experience and qualifications.
• Retirement savings plan (401k) with company match.
• Paid time off and vacation days.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.

If you are passionate about customer service and want to contribute to a dynamic and successful organization, Hillandale Farms welcomes your application.