Customer Service & Orders Specialist

Hillandale Farms; Gettysburg (Adams County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Professional development

Job summary

Hillandale Farms in Gettysburg, PA is seeking a Customer Service Representative to handle daily order calls, process orders, and maintain customer records. The role requires strong communication, a high school diploma, and experience in customer service.

Proficiency with MS Office and ERP systems is preferred, with a team-oriented approach in a fast-paced environment. As part of a leading egg producer, you will support sales and operations to ensure exceptional service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-focused mindset.
• Proficiency with customer service software, databases, and MS Office.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Handle daily customer order calls and inquiries.
• Process orders and verify information in the ERP system.
• Proof orders and coordinate with sales on quotations and POs.
• Maintain accurate customer records in the database.
• Collaborate with internal teams to resolve issues and improve processes.
• Build and maintain strong customer relationships for satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

ERP system

Microsoft Office

Job description

Hillandale Farms in Gettysburg, PA is seeking a Customer Service Representative to handle daily order calls, process orders, and maintain customer records. The role requires strong communication, a high school diploma, and experience in customer service.

Proficiency with MS Office and ERP systems is preferred, with a team-oriented approach in a fast-paced environment. As part of a leading egg producer, you will support sales and operations to ensure exceptional service and customer satisfaction.