Customer Service Representative

Hillyard, Inc.; Urbandale (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Paid holidays

Paid time off

401(K) and profit-sharing

Excellent medical, vision, dental

Job summary

Hillyard, Inc. in Urbandale, IA is seeking a Customer Service Representative to support our Customer Service team. You will process orders, track shipments, and respond to inquiries to ensure on-time fulfillment.

The role emphasizes clear written and verbal communication, multi-tasking, and attention to detail; prior SAP knowledge is a plus. We offer a Monday-Friday day shift, competitive compensation, and strong benefits.

Qualifications

• 1 year of experience in a related field.
• Knowledge of SAP a plus.
• Ability to multi-task.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Performs account maintenance and updates.
• Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment.
• Respond to customer inquiries.
• Processes credit memos.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Operates the Northwest Missouri City Sales Office.

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

SAP

Job description

• Monday-Friday day shift schedule
• Excellent medical, vision, dental

Hillyard, Inc. is currently taking applications for Customer Service Representative for our Customer Service team in Urbandale, IA.

Do you have exceptional customer service experience?

Can you be described as a well-organized multi-tasker?

If you answered “Yes” then the Hillyard Customer Service Team has the Career Opportunity for you.

Essential Functions And Responsibilities:

• Process Distribution and Customer Orders.
• Process inter-departmental orders / sample and replacement orders.
• Process return orders.
• Track shipments.
• Performs account maintenance and updates.
• Processes National Account orders, billing, follow up with Independent Distributors to assure order fulfillment.
• Respond to customer inquires.
• Processes credit memos.
• Maintains customer specific pricing.
• Monitors the open orders report.
• Operates the Northwest Missouri City Sales Office.

Qualifications Include:

• High School Diploma, GED, or equivalent.
• 1 year of experience in a related field.
• Knowledge of SAP a plus.
• Ability to multi-task.
• Ability to communicate effectively verbally and in writing.

Hillyard, an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area.

What’s in it for You:

• Monday-Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry leading 401(K) and profit-sharing program
• Excellent medical, vision, dental

Getting Started

At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering.

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.