Customer Service Representative

Hillandale Farms; Gettysburg (Adams County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Professional development

Job summary

Hillandale Farms in Gettysburg, PA is seeking a Customer Service Representative to handle daily order calls, process orders, and maintain customer records. The role requires strong communication, a high school diploma, and experience in customer service.

Proficiency with MS Office and ERP systems is preferred, with a team-oriented approach in a fast-paced environment. As part of a leading egg producer, you will support sales and operations to ensure exceptional service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-focused mindset.
• Proficiency with customer service software, databases, and MS Office.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Handle daily customer order calls and inquiries.
• Process orders and verify information in the ERP system.
• Proof orders and coordinate with sales on quotations and POs.
• Maintain accurate customer records in the database.
• Collaborate with internal teams to resolve issues and improve processes.
• Build and maintain strong customer relationships for satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

ERP system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Gettysburg, PA, US

Hillandale Farms is seeking a highly motivated and dedicated Customer Service Representative to join our team. As a leading egg producer, Hillandale Farms takes pride in delivering high-quality products and outstanding service to our customers. If you have excellent communication skills, a positive attitude, and a desire to make a difference, we want you on our team!

Customer Service Representative

This position will be responsible for, but not limited to, daily customer order calls, document proofing, call ahead orders, proofing order sheets for sales orders; as well as other job related duties.

Responsibilities:

• Provide outstanding customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner.


• Answer incoming calls and emails from customers, providing accurate information about our products, services, and company policies.


• Enter sales orders accurately into the ERP system, ensuring all specifications and information on quotes, customer POs, and sales orders are correct.


• Maintain customer records and update relevant information in the database.


• Collaborate with internal teams to resolve customer concerns and elevate complex issues as needed.


• Build strong relationships with customers to foster loyalty and promote customer satisfaction.


• Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries.


• Identify opportunities for process improvement and suggest innovative solutions to enhance the customer experience.


• Perform all other duties as assigned, approaching each task with a positive and proactive attitude.

Requirements:

• High school diploma or equivalent.


• Previous experience in customer service or a related field is a plus.


• Excellent communication skills, both verbal and written.


• Strong problem-solving abilities and a customer-focused mindset.


• Proficiency in using customer service software, databases, and Microsoft Office applications.


• Ability to work independently and as part of a team, with a strong sense of responsibility.


• Adaptability and flexibility to handle changing priorities and work in a fast-paced environment.


• Competitive salary based on experience and qualifications.


• Retirement savings plan (401k) with company match.


• Paid time off and vacation days.


• Opportunities for professional development and growth within the company.


• A supportive and collaborative work environment.

If you are passionate about customer service and want to contribute to a dynamic and successful organization, Hillandale Farms welcomes your application. We look forward to reviewing your application and potentially welcoming you to your team!