Customer Service Representative

HOFFMASTER; Sparks (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Retirement plan

Career growth

Medical, dental, and vision benefits

Pet insurance

Job summary

Hoffmaster is seeking a Customer Service Representative to support a broad North American customer base, handling order-related communication and resolving service and logistics issues. You’ll work with cross-functional teams to ensure accurate order processing, product availability, and a positive customer experience.

The Essentials include a high school diploma or GED, 2+ years in customer service, strong data-entry skills, and excellent communication abilities.

Qualifications

• 2+ years of customer service experience preferred.
• Strong data entry accuracy and attention to detail.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Manage customer and internal inquiries related to orders, shipments, and inventory.
• Proactively communicate supply chain issues and provide alternatives.
• Review and process customer orders and returns per internal and customer requirements.
• Support cross-functional teams to ensure product availability and a positive customer experience.
• Coordinate logistics with shipping teams and carriers.
• Maintain up-to-date customer information in CRM systems.
• Serve as a hub coordinating with internal/external teams on custom orders.
• Perform additional duties as needed.

Skills

Customer Service

Data entry

Communication

Independent and team player

Education

High School Diploma or GED

Job description

Hoffmaster is where tradition meets innovation. For decades,we’vebeen a trusted name in foodservice products but what truly sets us apart is our people.We’rea team of problem-solvers, creators, and collaborators who are passionate about delivering high-quality, sustainable solutions.Here, your ideas matter, your growth is supported, and your work helps shape experiences people enjoy every day.With a strong legacy and a forward-thinking mindset,we’redriven by creativity, collaboration, anda commitmentto sustainability. Ifyou’relooking toelevate your careerwith a companythat’sconstantly evolving,you’llfitright inhere.

What’s so special about us?

From paper plates and napkins to paper straws, party supplies , and food wrap, Hoffmaster is a leader in the tableware industry.

What truly sets us apart is our people:Here your ideas don’t just get heard, they help shape what’s next. Your growth is supported, your contributions are valued, and your work plays a role in creating moments people enjoy every day.

Create. Collaborate.Elevate yourdining table and your career!

About the Role

The Customer Service Representative serves as a key point of contact for customers and internal partners, supporting a broad customer base across North America. This role manages order-related communication, helps resolve service and logistics issues, and coordinates with cross-functional teams to support accurate order processing, product availability, and a positive customer experience

How You Will Make an Impact

• Manage customer and internal inquiries related to orders, shipments, and inventory through electronic and phone communication.
• Proactively communicate supply chain issues and provide alternative solutions to customers.
• Review and process customer orders and returns in accordance with internal and customer-specific requirements.
• Support supply chain coordination by communicating product availability to forecasting, production planning, marketing, and/or sales teams.
• Coordinate logistics through ongoing communication with internal and external shipping teams and carriers.
• Maintain customer information systems by keeping contact information and processing requirements current.
• Serve as an information hub, coordinating with internal and external teams to process custom product orders.
• Perform additional duties as needed to support customer needs.

The Essentials

• High School Diploma or GED Required
• 2+ years of experience in Customer Service is a plus
• Strong attention to detail with accurate data entry, review, and analysis skills.
• Excellent communication skills with the ability to navigate conflict professionally and effectively.
• Ability to work effectively both independently and as part of a team.

We don’t just hire great people—we take care of them.

• Competitive salary and incentives
• Time off that lets you recharge
• Retirement savings options
• Growth opportunities that elevate your career
• Comprehensive Medical, Dental, and Vision benefits
• Pet insurance—because your furry friends matter too

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. We provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to apply or interview, please contact [e-mail]