Customer Service Representative

Professional Financial Services; Garner (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Professional Financial Services seeks an Associate Computer Operator – Junior IT Operations Support for our fully onsite Raleigh, NC office. You will monitor hardware, support IT operations, and help manage inventory in a structured, customer‑focused environment.

This role offers hands‑on experience with system support, asset tracking, and daily operational records, along with security‑related user setup tasks and equipment replacements.

Qualifications

• 1–2 years in IT support, computer operations, or related roles.
• Familiar with inventory tracking and asset management.
• Experience with Windows environments and basic troubleshooting.

Responsibilities

• Monitor and support the efficient functioning of computer hardware and systems.
• Assist with shipping, receiving, inventory tracking, and asset management of IT equipment.
• Assign systems and maintain accurate hardware and equipment records.
• Provide basic troubleshooting and escalation support for hardware and system-related issues.
• Maintain recording logs, documentation, and operational records.
• Support security access processes and user setup activities.
• Perform equipment maintenance and coordinate replacements as needed.
• Work in a structured, customer-oriented, and detail-driven environment.

Skills

Windows OS

Hardware basics

Asset tracking

Troubleshooting basics

Job description

Role: Associate Computer Operator – Junior IT Operations Support

Location: Fully onsite in Raleigh, North Carolina (Wake County).

Schedule: Monday through Friday, 8:00 AM – 5:00 PM.

Full-time

Key Responsibilities

• Monitor and support the efficient functioning of computer hardware and systems.
• Assist with shipping, receiving, inventory tracking, and asset management of IT equipment.
• Assign systems and maintain accurate hardware and equipment records.
• Provide basic troubleshooting and escalation support for hardware and system-related issues.
• Maintain recording logs, documentation, and operational records.
• Support security access processes and user setup activities.
• Perform equipment maintenance and coordinate replacements as needed.
• Work in a structured, customer-oriented, and detail-driven environment.
• Operate independently while managing daily operational responsibilities.

Candidate Requirements:

Experience: 1–2 years of experience in IT support, computer operations, inventory coordination, or related technical support roles.

Technical Skills

• General knowledge of Windows operating systems
• Basic understanding of computer hardware and peripheral equipment
• Familiarity with inventory systems and asset tracking
• Basic troubleshooting and technical support skills

Preferred Background

• Retail or customer service-oriented experience
• Housing industry experience is a plus
• Experience handling shipping and receiving processes

Core Competencies

• Strong attention to detail
• Ability to work independently
• Organizational and multitasking skills
• Reliability and accountability

Opportunity for the Candidate: The role provides hands-on experience with hardware management, system support, inventory processes, and day-to-day IT operations in a professional onsite environment.