Customer Service Representative

Drain Right Services, Inc.; Gardena (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Drain Right Services, Inc. is seeking exceptional customer service representatives in Gardena, California. In this role, you will work collaboratively to book service appointments and ensure customer satisfaction. You're expected to convert incoming calls, respond to customer inquiries, and maintain a detailed customer database.

The position offers several benefits, including health insurance, paid time off, and a 401(k) match. The schedule includes Monday to Friday shifts with some weekend availability.

Qualifications

• Exceptional customer service skills.
• Ability to handle customer complaints professionally.
• Experience working in a team-oriented environment.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Make customer follow-up calls to reach call goals.
• Respond to customer requests, resolving issues and promoting the brand.

Skills

Customer satisfaction

Communication

Problem-solving

Job description

We’re looking for exceptional customer service representatives to help us achieve our ambitious customer service goals.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Make customer follow‑up calls to reach call goals.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Benefits

• 401(k) match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday; some weekend availability