Customer service representative

Artech Information System LLC; Gaithersburg (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare services provider in Maryland is seeking a customer service representative to assist clients and medical professionals by resolving issues related to Pharmacy. The ideal candidate will have at least 2 years of healthcare reimbursement experience and a High School diploma or GED. You will need to maintain professionalism while navigating client calls without a sales focus. A positive attitude and multitasking skills are essential for this role.

Qualifications

• Minimum 2 years of healthcare/healthcare reimbursement experience.
• 3 to 6 months experience in an automated customer service environment.

Responsibilities

• Field inbound Pharmacy related client, Doctors, Medical calls.
• Navigate through various screens while talking with customers.
• Maintain a positive and professional attitude on the phone.
• Multi-task and perform data entry.

Education

High School diploma or GED

Job description

Responsibilities

Minimum 2 years of healthcare/healthcare reimbursement experience.

• Responsible for fielding inbound Pharmacy related client, Doctors, Medical people telephone calls and working with great customer’s to resolve issues.
• Ability to navigate through various screens while talking with customers.
• Maintain a positive and professional attitude while on the phone.
• Multi-task and perform data entry.
• No sales!!! We just help people fix problems!.

Qualifications

EDUCATION/EXPERIENCE: Requires a High School diploma or GED;

3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background.