Customer Service Representative

VCS HR; Freehold (NJ); On-site; USD 38,000 - 46,000; Full time

Job summary

Visual Computer Solutions (VCS) in Freehold, NJ is seeking an Overnight Customer Service Representative. You will deliver exceptional support to clients via phone and email, maintaining accurate records and collaborating with teammates to resolve issues. The role emphasizes careful follow-up and up-to-date product knowledge.

The position runs Tuesday through Saturday, 2pm–11pm EST, and supports nationwide customers with a focus on service excellence.

Qualifications

• Proven experience in customer service or call center environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to handle multiple tasks efficiently while maintaining a positive attitude.

Responsibilities

• Provide outstanding customer service and support to clients via phone and email.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues effectively.
• Conduct follow-up calls to ensure customer satisfaction after service interactions.
• Stay updated on product knowledge to provide accurate information to clients.
• Contribute to team goals by meeting performance metrics

Skills

Customer service

Communication skills

Problem solving

MS Office

Multitasking

Tools

Microsoft Office

Job description

Tuesday through Saturday from 2pm-11pm EST

Company Overview:

Visual Computer Solutions (VCS) is a leading provider in the software industry, dedicated to enhancing workforce management through innovative HR solutions. Our mission is to empower organizations by optimizing employee engagement and operational efficiency, ensuring that businesses have the right talent in the right roles.

Summary:

We are seeking an Overnight Customer Service Representatives to join our dynamic team in Freehold, NJ. In this role, you will be pivotal in delivering exceptional service to our clients, ensuring their needs are met with efficiency and professionalism. Your contributions will directly support our mission of providing best-in-class software solutions to organizations nationwide.

Tuesday through Saturday from 2pm-11pm EST

Responsibilities

• Provide outstanding customer service and support to clients via phone and email.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues effectively.
• Conduct follow-up calls to ensure customer satisfaction after service interactions.
• Stay updated on product knowledge to provide accurate information to clients.
• Contribute to team goals by meeting performance metrics

Qualifications

• Proven experience in customer service or call center environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to handle multiple tasks efficiently while maintaining a positive attitude.