Customer Service Representative

Prime Time Agency; Freehold (NJ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Prime Time Agency is seeking a professional and personable Customer Service Representative to join our team. You will ensure that every client has a positive experience when contacting our agency, respond promptly to inquiries, maintain accurate records, and provide excellent service.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities include answering questions via phone, email, and in-person; assisting clients with quotes, policy updates,

Qualifications

• Knowledge of insurance products.
• Excellent customer service skills.
• Highly organized with strong time management.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Knowledge of insurance products

Excellent customer service skills

Highly organized with strong time管理

Familiarity with Microsoft Office and

Education

High school diploma/GED required

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

Flexible work from home options available.