Customer Service Representative

Prime Time Agency; Freehold (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Prime Time Agency seeks a professional Customer Service Representative to ensure positive client experiences when contacting our agency. You will respond promptly to inquiries, keep accurate records, and deliver excellent service while being familiar with insurance products.

The role emphasizes attention to detail, friendliness, and strong organizational skills, with flexible work-from-home options available to support both clients and team collaboration.

Qualifications

• Knowledge of insurance products.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Knowledge of insurance products

Excellent customer service skills

Highly organized with strong time mgmt

Microsoft Office and software apps

Education

High school diploma/GED; Bachelor's preferred

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Benefits/Perks
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

Flexible work from home options available.