Customer Service Representative

Talentify; Framingham (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Talentify in Framingham, MA is seeking a Junior Customer Service Representative to answer toll-free calls and correspondences. You will document information in the customer tracking system and maintain effective communication across levels.

The role is contract for 3 months, onsite with two shifts: 9:00 AM–5:00 PM EST or 10:00 AM–6:00 PM EST; requires strong problem solving, listening, and teamwork. Must have high-speed WiFi and a quiet workspace for video meetings.

Qualifications

• Proven conflict management skills.
• Excellent verbal and written communication.
• Strong organizational and time management abilities.

Responsibilities

• Answer toll-free customer service calls and correspondences.
• Document customers and store information in the customer tracking system.
• Escalate serious issues to protect the company/brand.
• Provide timely and accurate information to customers and internal teams.

Skills

Conflict management

Analytical skills

Listening skills

Organizational skills

Time management

Flexibility

Multitasking

Communication skills

PC skills (email, Word, Excel)

Typing

Emotional regulation

Team player

WiFi speed

Quiet workspace

Tools

Word

Excel

Job description

Customer Service Rep - Customer Service - Junior

Location: Framingham, MA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $22.00 / Hour (USD)
• Shift / Schedule: Two shifts available — Monday–Friday, 9:00 AM–5:00 PM EST and Monday–Friday, 10:00 AM–6:00 PM EST; both positions support phone contacts
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Answer toll-free customer service calls and correspondences. Field customer questions, resolve standard customer complaints, document information in the customer tracking system, and ensure effective communication at all levels.

Key Responsibilities

• Respond accurately, promptly, and effectively to all forms of customer communication.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
• Communicate with District Managers, Store Managers, and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
• Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
• Promote a positive Company image in support of Customer Service objectives and mission statement.
• Make sound judgment calls that align with the brand, escalation, and customer service policies for social media customer-related issues by following social media moderation guidelines.
• Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow-up and follow-through.
• Special projects/duties as assigned.

Required Skills

• Proven Conflict Management Skills
• Strong Analytical and Problem Solving Skills
• Good Listening Skills
• Organizational Skills
• Prioritizing skills and effective time management
• Flexibility
• Ability to multi-task
• Excellent Verbal and Written Communication Skills
• PC knowledge including email knowledge; Word and Excel preferred
• Typing Skills
• Ability to Separate Emotion and respond objectively
• Works well in a team environment
• Minimum requirement for WiFi speed — high-speed connection
• Need quiet workspace, free of background noise, and good for video meetings/chats

Preferred Skills

• Social Media Moderation Experience

Work Environment / Physical Requirements

• Must have a minimum high-speed WiFi connection
• Must have a quiet workspace, free of background noise, and suitable for video meetings/chats

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This Fortune 100 retailer is the world's leading off-price apparel and home fashions company, operating more than 5,200 stores across ten countries — including iconic retail banners in the United States, Canada, Europe, and Australia — and employing buyers, merchants, retail professionals, and corporate specialists across merchandising, operations, supply chain, finance, marketing, and technology. Built on a distinctive value proposition of delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, the organization has perfected the off-price model over decades and continues to grow its global footprint, creating meaningful career pathways for motivated professionals who thrive in fast-paced, entrepreneurially driven environments.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12986

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