Service Representative

Talentify; Worcester (MA); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Talentify is assisting a U.S. property and casualty insurer with a Claims Service Representative opening in Worcester, MA. Hybrid onsite flexibility, right-to-hire temp-to-hire, with training and two in-office days per week after onboarding.

Role involves empathetic customer service for claims, scripts-based guidance, and coordination of rental, appraisal, and vendor services. Strong communication and multitasking are essential.

Qualifications

• Six months to one year of call center and/or office experience required.
• Associate's degree or working towards an associate's degree strongly preferred.
• Excellent written and verbal communication, and empathy in customer interactions.

Responsibilities

• Respond to claim losses and first notice of loss calls from claimants and insureds.
• Maintain professional, empathetic communication and determine appropriate actions.
• Coordinate rentals, appraisals, and vendor services as needed.
• Enter information into the company system using scripts and workflows.
• Interpret inquiries and offer available options to customers.
• Identify claim requirements and initiate follow-up actions.
• Coordinate language interpretation services when requested.

Skills

Self-starter

Excellent communication

MS Office

Teamwork

Empathy

Following scripts

Adaptability

Attention to detail

Language services coordination

Customer service

Problem solving

Communication scripts

Education

Associate's degree or working towards

Tools

MS Office Suite

Word/Excel

Outlook

SharePoint

Teams

Job description

Service Representative

Location: Worcester, MA

Onsite Flexibility: Hybrid

Job Details

• Position Type: Right to Hire (Temp to Hire)
• Contract Duration: 6 months
• Pay Rate: $20.00–$20.01 / Hour (USD)
• Shift / Schedule: Training: Monday–Friday, 8:30 AM – 5:00 PM. Post-Training: Monday–Friday, 8:00 AM – 4:30 PM OR 9:00 AM – 5:30 PM, plus shared Saturday rotation 8:30 AM – 5:00 PM (two Saturdays per month). Two days per week in-office (Tuesday/Wednesday) before and after training.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

As a Claims Service Representative, you will play a vital role in the client's success by helping customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home, or business. In that critical moment, you represent the client brand in your ability to respond with empathy so customers can get back on the road, back in their home, and/or back in business as easily as possible. Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with services using provided scripts to assist you in serving customers.

Key Responsibilities

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds, and other parties
• Respond to calls on established claims in a polite, professional, and empathetic manner and determine appropriate course of action
• Perform rental reservation, appraisal assignments, Express Claim shops, Towing, and water mitigation activities
• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file
• Apply basic communication skills to interpret caller's inquiries and offer available options
• Utilize established workflows to initiate claim activities as required
• Recognize coverages, claim processing requirements, and related claims systems
• Learn to identify claims and take appropriate actions
• Contact vendor to establish language services for language interpretation and translation

Required Skills

• Self-starter
• Energetic, positive, and professional attitude
• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); independent use of provided resources
• Excellent written and verbal communication skills
• Seeks to collaborate and promotes inclusion and respect
• Dedicated to meeting the expectations and requirements of internal and external customers
• Understands the importance of teamwork and developing and maintaining cooperative relationships
• Exhibits service behaviors that include empathy and patience when communicating with customers; ability to deal with conflict effectively
• Disciplined to follow scripts, while showing initiative to seek additional information as needed; demonstrates attention to detail
• Agile and adapts to new, different, or changing situations, requirements, or priorities
• Shares knowledge, skills, and expertise with others; collaborates with others
• Ability to meet and/or exceed established goals within set training timeline

Preferred Skills

• Troubleshooting experience desired

Education Requirements

• Associate's degree or working towards an associate's degree is strongly preferred

Required Experience

• Six months to one year of call center and/or office experience required

Nice-to-Have Experience

• Typically 1–3 years of experience in the service, financial, or hospitality industry preferred

Work Environment / Physical Requirements

• Ability to use a personal computer, call center phone, and other standard office equipment
• Ability to sit and/or stand for extended periods (75%–90%)
• Able to perform in a dynamic/fast-paced work environment

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This U.S. property and casualty insurance company has been serving individuals, families, and businesses for more than 160 years, operating across 48 offices nationwide with annual revenue exceeding $5 billion and more than 4,900 employees. Recognized by Forbes, TIME, and U.S. News & World Report for both its insurance excellence and its workplace culture, this organization distributes specialized coverage for homes, autos, and businesses through a select network of independent agents and brokers, and also underwrites business at Lloyd's of London. Teams here include underwriters, claims professionals, actuaries, and independent agency relationship managers who collaborate within a values-driven environment committed to inclusion, diversity, and equity.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-13346