Customer Service Representative

Talentify; Hudson (NH); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Talentify is recruiting for a Hudson, NH based Customer Service Representative contract role to support the Global Service team in delivering post-sales products and services for thermal imaging solutions.

You will manage RMAs, prepare estimates and maintenance agreements, process POs and payments, and liaise with tax and trade compliance while providing excellent customer service. Strong systems skills in SAP/OCR/Oracle are required.

Qualifications

• Experience administering RMA processes across multiple product lines.
• Proficiency with business systems including SAP, OCR, Oracle, and the service portal.
• Experience with SAP NC40 test environment for testing enhancements.
• Ability to prepare estimates, contracts and maintenance agreements with accuracy.
• Experience processing POs and payments with proper documentation.
• Ability to liaise with tax, credit and trade compliance teams.
• Knowledge of corporate finance, legal and trade compliance requirements.
• Strong communication skills to manage customer expectations professionally.
• Ability to prepare export classification and export licensing via OCR.
• Self-motivated, punctual and reliable in a team-based setting.

Responsibilities

• Manage RMA processes across multiple product lines via voice, email, service portal, and Oracle case management.
• Prepare estimates, contracts and maintenance agreements; handle export requests via OCR.
• Secure POs and process payments; coordinate with tax, credit and trade compliance.
• Proactively communicate order status and manage customer expectations professionally.
• Participate in quality reviews of customer interactions and receive coaching.
• Gain hands-on training on SAP, OCR, Oracle, and the service portal; run test reports.
• Promote FLIR Care, Protect services and replacement product purchases.
• Collaborate with cross-functional teams in a high-trust, team-based environment.

Skills

RMA processes

SAP

OCR

Oracle

Service portal

Export classification

Export licensing

Purchase orders

Payments processing

Trade compliance

Customer communication

Cross-functional liaison

Tools

SAP NC40

OCR system

Oracle

Service portal

Job description

Customer Service Representative

Location: Hudson, NH

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $23.00–$26.00 / Hour (USD)
• Shift / Schedule: 8:00 AM – 5:00 PM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Reporting to the Service Operations Supervisor within the Global Service organization, the Customer Service Representative employs extensive skills and experience to bolster the client's position as the global leader in thermal imaging solutions through customer engagement, coordination, and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.

Key Responsibilities

• Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers across multiple product lines via voice, email, the service portal, and Oracle case management system.
• Employs strict attention to detail in the preparation of estimates, contract proposals, and maintenance agreements. Prepares export classification and export licensing requests via the OCR system as needed.
• Secures purchase orders and processes payment for the full range of service offerings; maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax, credit, and trade compliance holds. Ensures all actions are performed in accordance with corporate finance, legal, and trade compliance requirements.
• Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.
• Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.
• Receives hands-on training and demonstrates competence on all business systems and platforms including SAP, OCR, Oracle, and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.
• Supports the growth of the service business by promoting FLIR Care and Protect services, service contracts, and replacement product purchases.
• Work environment is team-based with high focus on cross-training and collaboration. The successful candidate will be punctual, reliable, and self-motivated.

Required Skills

• Experience administering RMA (return material authorization) processes across multiple product lines
• Proficiency with business systems and platforms including SAP, OCR, Oracle, and the service portal
• Experience with SAP NC40 test environment for testing enhancements and new product features
• Ability to prepare estimates, contract proposals, and maintenance agreements with strict attention to detail
• Experience processing purchase orders and payments and maintaining related documentation
• Ability to liaise with adjacent functional areas including tax, credit, and trade compliance
• Knowledge of corporate finance, legal, and trade compliance requirements
• Strong customer communication skills; ability to manage customer expectations professionally
• Ability to prepare export classification and export licensing requests via the OCR system
• Self-motivated, punctual, and reliable with ability to thrive in a team-based, cross-training environment

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading provider of advanced sensing solutions for thermal imaging, threat detection, and public safety, serving defense, industrial, and commercial markets across North America, Europe, and Asia-Pacific. With more than 4,000 employees and operations spanning multiple continents, the organization operates as a subsidiary of a major advanced technology corporation, combining a focused innovation culture with broad global resources. Teams here include infrared optical engineers, embedded software developers, systems integration specialists, defense technology professionals, and product managers working on products that define the state of the art across industries that matter.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12821