Customer Solutions Representative

George Patton Assoc Inc; Fall River (MA); Remote; USD 30,000 - 34,000; Full time

Job summary

George Patton Assoc Inc is seeking a Customer Solutions Representative in Fall River, MA, with a full-time schedule and EST hours. The role handles phone, email, chat, and ticketing support, processing orders and updating records with accuracy.

Open to candidates nationwide in the United States, this position emphasizes customer satisfaction, cross-team collaboration, and adherence to SLAs, with a consistent 11:30 AM–8:00 PM EST schedule.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service or related roles in fast-paced environments.
• Proficient with CRM platforms and support software.

Responsibilities

• Serve as primary contact for customer inquiries across phone, email, chat, and ticketing systems.
• Navigate multiple CRM, order management, and communication platforms to resolve customer concerns.
• Process orders, updates, and transactions with accuracy.
• Verify and maintain customer records across systems.
• Diagnose issues and identify root causes; propose solutions.
• Collaborate with Logistics, Sales, Accounting, and Tech Support to resolve issues.

Skills

CRM platforms

Order processing

Multi-channel support

Data entry

Documentation

Fluent English

Time management

Education

High School Diploma

Tools

Ticketing systems

Order management platforms

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Solutions Representative

Full Time Regular Clerical Fall River, MA, US

8 days ago Requisition ID: 1215

Salary Range: $22.00 To $25.00 Hourly

Customer Solutions Representative

Location: Open to Candidates Across the United States
Schedule: Full-Time, Monday-Friday, 11:30 AM-8:00 PM Eastern Time (EST)

Pay Rate: $22-25 / hour

Join a Team That Puts Customers First

Are you a customer service professional who thrives in a fast-paced environment, enjoys solving problems, and can confidently manage multiple systems at once? We're looking for a Customer Solutions Representative to deliver exceptional customer experiences while supporting customers through phone, email, chat, and ticketing platforms.

In this role, you'll be the trusted point of contact for customers, helping resolve issues, process orders, answer questions, and ensure every interaction is handled with accuracy, professionalism, and care. If you enjoy multitasking, collaborating with teams across an organization, and making a direct impact on customer satisfaction, we'd love to hear from you.

This position is open to qualified candidates located throughout the United States. Candidates must be available to work our standard schedule of 11:30 AM to 8:00 PM Eastern Time, regardless of location.

What You'll Do

As a Customer Solutions Representative, you will:

• Serve as the primary point of contact for customer inquiries across phone, email, chat, and ticketing systems.
• Navigate multiple CRM, order management, and communication platforms simultaneously to research and resolve customer concerns.
• Process customer orders, updates, and transactions with a high degree of accuracy and attention to detail.
• Verify, update, and maintain customer records across multiple systems.
• Diagnose and resolve customer issues while identifying root causes and implementing effective solutions.
• Collaborate closely with Logistics, Sales, Accounting, Technical Support, and other internal teams to ensure timely issue resolution.
• Manage a high volume of customer interactions while maintaining quality and service-level expectations.
• Recommend relevant products, services, or upgrades when appropriate to enhance the customer experience.
• Document customer interactions thoroughly and accurately.
• Contribute ideas for process improvements that increase efficiency and customer satisfaction.
• Support additional operational and customer service initiatives as needed.

What Makes You Successful

• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms and communication channels.
• Effective problem-solving and critical-thinking abilities.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize and adapt in a fast-paced environment.
• Positive attitude and collaborative approach to teamwork.
• Comfortable learning and utilizing new systems and technologies.

Qualifications

Required

• High School Diploma or GED equivalent.
• 2+ years of customer service, customer support, call center, order processing, customer success, or related experience.
• Experience working in a fast-paced, multi-system environment.
• Proficiency with CRM platforms, customer support software, and business applications.
• Strong data entry and documentation skills.
• Fluency in reading, writing, and speaking English.
• Ability to work a full-time schedule of 11:30 AM to 8:00 PM Eastern Time (Monday-Friday).

Preferred

• Experience supporting customers through multiple channels including phone, email, chat, and ticketing systems.
• Experience in a high-volume customer service, distribution, logistics, manufacturing, or service-based environment.
• Experience with CRM and order management systems.

Why Join Us?

• Be part of a supportive, collaborative, and customer-focused team.
• Make a direct impact on customer satisfaction and business success.
• Receive ongoing training and development opportunities.
• Work in a dynamic environment where every day brings new challenges and opportunities.
• Grow your career with a company that values initiative, accountability, and continuous improvement.
• Full-time position.
• Standard hours: 11:30 AM to 8:00 PM Eastern Time (EST).
• Open to candidates residing anywhere within the United States.
• Candidates must be able to reliably work during established Eastern Time business hours.