Customer Service Representative – Inventory Department

CRG; Fort Worth (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

CRG is seeking a Customer Service Representative to support the Inventory Department in Fort Worth, TX. The role involves assisting customers and partners with delivery questions, order changes, and problem resolution.

The ideal candidate has strong customer service skills, is organized, and can multitask in a fast-paced environment. This contract-to-hire position offers growth potential and exposure to logistics processes.

Qualifications

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• High school diploma or equivalent preferred.
• At least one year of related experience preferred, ideally in a call center.
• Strong customer service and problem-solving skills.
• Excellent multitasking and organizational abilities.
• Ability to work under pressure while providing effective solutions.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints professionally and calmly.
• Identify, troubleshoot, and resolve customer issues.
• Monitor the progress of delivery routes.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.

Skills

Customer Service

Problem Solving

Multitasking

Organizational Skills

Pressure Handling

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

MS Project

Job description

Customer Service Representative - Inventory Department

Location: Fort Worth, TX

Pay: $22.25 per hour

Contract Dates: November 9, 2026 - September 28, 2027, contract to hire

Job Overview

We are seeking a Customer Service Representative to support the Inventory Department. This position will assist customers and business partners with delivery-related questions, order changes, and issue resolution. The ideal candidate has strong customer service skills, is organized, and can multitask in a fast-paced environment.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints professionally and calmly.
• Identify, troubleshoot, and resolve customer issues.
• Monitor the progress of delivery routes.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.

Qualifications

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• High school diploma or equivalent preferred.
• At least one year of related experience preferred, ideally in a call center.
• Strong customer service and problem-solving skills.
• Excellent multitasking and organizational abilities.
• Ability to work under pressure while providing effective solutions.