Customer Service Representative

Maverick Fine Western Wear; Fort Worth (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Maverick Fine Western Wear in Fort Worth, TX seeks a Customer Service Representative for an on-site, full-time role. You will greet guests, answer questions about products, and help customers find apparel and accessories that fit their style and needs.

In-person and phone inquiries, sales and returns processing, and resolving customer concerns are daily tasks. You will contribute to a welcoming store atmosphere and support events while collaborating with teammates to deliver friendly service.

Qualifications

• Strong customer-facing skills and ability to assist diverse guests.
• Experience fostering customer satisfaction and service quality.
• Background in customer service roles in retail or hospitality.
• Clear, professional communication and engagement with guests.
• Ability to stand for extended periods and handle transactions accurately.
• Collaborative, reliable, solution-oriented mindset.
• Interest in western wear or local culture is a plus.

Responsibilities

• Greet guests and assist with questions about products.
• Help customers find apparel and accessories that fit preferences.
• Handle in-person and phone inquiries; resolve concerns.
• Process sales and returns with accuracy.
• Maintain a welcoming store environment and assist events/promotions.
• Collaborate with team and uphold friendly, attentive service.

Skills

Customer service

Customer support

Communication skills

Retail experience

Teamwork

Positive attitude

Stand for long periods

Education

High school diploma or equivalent

Job description

Company Description Maverick Fine Western Wear has been a staple of Fort Worth’s Stockyards since 1987, operating from a preserved 1905 corner building in the heart of downtown. The store offers a unique blend of classic western wear and current fashion apparel, creating a distinctive shopping experience for locals and visitors. Guests can enjoy a welcoming atmosphere that reflects the historic Stockyards spirit, including the option to relax at the in-store bar. As a single-location business, Maverick Fine Western Wear focuses on personalized service, community connection, and authentic western style.
Role Description The Customer Service Representative is a full-time, on-site role based at Maverick Fine Western Wear in Fort Worth, TX. This role involves greeting guests, answering questions about products, and helping customers find apparel and accessories that match their preferences and needs. Daily tasks include handling in-person and phone inquiries, processing sales and returns, resolving customer concerns, and ensuring a positive experience throughout the visit. The representative will maintain an organized and welcoming store environment, collaborate with team members, and uphold the brand’s commitment to friendly, attentive service. Occasional support for in-store events and promotions may also be required.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience fostering Customer Satisfaction and enhancing overall Customer Experience.
• Background working as Customer Service Representatives or in similar retail or hospitality roles.
• Clear, professional communication skills and the ability to engage with diverse guests.
• Ability to stand for extended periods, work in a fast-paced retail environment, and handle transactions accurately.
• Collaborative mindset, reliability, and a positive, solution-oriented attitude.
• Interest in western wear, fashion, or local culture is a plus.
• High school diploma or equivalent preferred; prior retail experience beneficial.