Manager on Duty

Maverick Fine Western Wear; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Maverick Fine Western Wear in Fort Worth Stockyards seeks a Manager on Duty to lead the sales floor with example-driven leadership, coaching, and daily store operations. You will drive personal sales, mentor staff, oversee openings and closings, and ensure excellent customer experiences in a fast-paced western-fashion retail setting.

The role emphasizes teamwork, integrity, and delivering memorable shopping journeys, with a focus on merchandising standards and safe, efficient store operations.

Qualifications

• Previous retail management or supervisory experience preferred.
• Minimum of two years of customer service experience required.
• Strong sales experience with a demonstrated ability to achieve performance goals.
• Two years of merchandising experience preferred.
• Excellent communication, interpersonal, and organizational skills.
• Ability to effectively multitask, prioritize responsibilities, and lead in a busy retail environment.
• Familiarity with point-of-sale systems; experience with Counterpoint is a plus.
• An interest in western fashion, retail merchandising, and customer relationship building.
• Must be at least 18 years of age.
• Must be authorized to work in the United States.

Responsibilities

• Lead by example with exceptional salesmanship, customer engagement and closing techniques.
• Motivate, coach, and develop sales associates to achieve individual and storewide goals.
• Provide constructive feedback to reinforce selling behaviors and identify improvement opportunities.
• Lead daily sales meetings, communicate priorities, and maintain a results-oriented environment.
• Promote teamwork, accountability, professionalism, and a positive workplace culture.
• SupportStore and Assistant Managers in training, developing, and supervising sales floor personnel.

Skills

Retail management

Customer service

Sales leadership

Team development

Communication

Multitasking

Adaptability

Tools

Counterpoint POS

Job description

Manager on Duty (MOD) Retail Sales Leadership

Maverick Fine Western Wear | Fort Worth Stockyards, TX

Join the Maverick Leadership Team!

Maverick Fine Western Wear is seeking a motivated, experienced, and results-driven Manager on Duty (MOD) to join our sales floor leadership team in the historic Fort Worth Stockyards!

We are looking for a natural leader who is passionate about exceptional customer service, possesses outstanding salesmanship skills, and thrives in a fast-paced retail environment.

Our ideal candidate leads by example, inspires others to succeed, and approaches challenges with professionalism, confidence, and a positive attitude. This individual must be equally comfortable driving personal sales, coaching team members, and overseeing daily store operations.

At the Maverick, leadership is about setting the standard, developing others, and creating an exceptional experience for every customer who walks through our doors.

Key Responsibilities

Sales Leadership & Team Development

• Lead by example by consistently demonstrating exceptional salesmanship, customer engagement, and closing techniques.
• Motivate, coach, and develop sales associates to achieve individual and storewide sales goals.
• Provide constructive, in-the-moment feedback to reinforce successful selling behaviors and identify opportunities for improvement.
• Lead daily sales meetings, communicate priorities, and maintain an enthusiastic, results-oriented sales environment.
• Promote teamwork, accountability, professionalism, and a positive workplace culture.
• Support the Store and Assistant Managers in training, developing, and supervising sales floor personnel.

Store Operations & Management

• Oversee daily sales floor operations and ensure the store operates efficiently and professionally.
• Perform opening and closing procedures, including sales reporting and daily operational responsibilities.
• Delegate daily assignments, coordinate employee breaks, and maintain appropriate sales floor coverage.
• Ensure customer transactions, including returns, special orders, layaways, repairs, and holds, are handled accurately and professionally.
• Maintain high standards of merchandising, store presentation, cleanliness, and organization.
• Assist in resolving customer concerns with sound judgment, professionalism, and a solution-oriented approach.
• Uphold company policies, operational standards, and safety procedures.

Customer Experience & Product Knowledge

• Deliver an exceptional, personalized shopping experience through genuine customer engagement and expert salesmanship.
• Build lasting customer relationships through intentional follow-up, personalized communication, and handwritten thank-you notes.
• Develop and maintain extensive product knowledge of our western apparel, boots, hats, accessories, and specialty merchandise.
• Stay informed about western fashion trends, product offerings, special events, and promotional opportunities.
• Assist customers with specialty services, including hat cleaning and shaping, custom boot measurements, special orders, merchandise adjustments, and buckle installations.
• Identify opportunities for custom orders, corporate gifting, and special occasion purchases.
• Share product knowledge and selling techniques with fellow team members to strengthen overall team performance.

What We Are Looking For

Leadership Qualities

• A confident, approachable leader who motivates others through personal example.
• Exceptional salesmanship skills and a genuine passion for customer service.
• Strong decision-making abilities and a willingness to take initiative.
• A positive, professional attitude with the ability to remain composed under pressure.
• High personal standards of integrity, accountability, and work ethic.
• The ability to provide constructive feedback, address challenges, and hold team members accountable.
• A team-oriented mindset with a willingness to support the success of the entire business.
• Adaptability, resourcefulness, and a solutions-focused approach to problem-solving.

Qualifications & Experience

• Previous retail management or supervisory experience preferred.
• Minimum of two years of customer service experience required.
• Strong sales experience with a demonstrated ability to achieve performance goals.
• Two years of merchandising experience preferred.
• Excellent communication, interpersonal, and organizational skills.
• Ability to effectively multitask, prioritize responsibilities, and lead in a busy retail environment.
• Familiarity with point-of-sale systems; experience with Counterpoint is a plus.
• An interest in western fashion, retail merchandising, and customer relationship building.
• Must be at least 18 years of age.
• Must be authorized to work in the United States.

Work Environment & Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and move merchandise weighing up to 50 pounds.
• Ability to navigate stairs throughout the workday.
• Ability to perform tasks requiring attention to detail, communication, problem-solving, and multitasking.
• Ability to work in a dynamic retail environment with varying noise levels and frequent interruptions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Why Join the Maverick?

Located in the heart of the historic Fort Worth Stockyards, Maverick Fine Western Wear offers a unique retail experience rooted in western heritage, quality merchandise, and exceptional customer service.

We take pride in our team, our customers, and the reputation we have built. We believe that strong leadership, genuine relationships, and a commitment to excellence are essential to our continued success.

We are seeking someone who wants to do more than manage a sales floor. We want a leader who takes pride in developing people, exceeding expectations, and contributing to the long-term success of the Maverick.

Additional Responsibilities & Equal Employment Opportunity

This description outlines the general responsibilities and qualifications of the position and is not intended to be an exhaustive list of duties. The General Store & Trading Post Co., Inc. reserves the right to modify responsibilities and essential functions as business needs evolve.

The General Store & Trading Post Co., Inc. is an Equal Employment Opportunity Employer.