Customer Service Representative

Hired by Matrix, Inc; Fort Worth (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction within the automotive sector. This role involves addressing customer inquiries, providing support through various communication channels, and acting as a liaison between customers and corporate departments. If you are passionate about delivering exceptional service and want to contribute to a team focused on brand loyalty, this opportunity is perfect for you. Join a dynamic environment where your skills can make a real impact and help shape customer experiences in the automotive industry.

Qualifications

• Experience in automotive titling is a plus.
• Strong communication skills are essential for customer interactions.

Responsibilities

• Identify and resolve customer service inquiries in a timely manner.
• Provide support to customers via phone and email.

Skills

Automotive titling experience

Professional communication

Customer satisfaction

Job description

At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Service Representative.

Position Type:

• Contract
• On-Site

Required:

• Automotive titling experience a plus.
• Knowledgeable, professional communication to customers on every interaction.
• Consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.

Responsibilities:
The primary functions include but are not limited to:

• Identify and resolve customer service inquiries in a timely manner for consumer or commercial customers.
• Reaching out for servicing support through the channels of phone, email, and fax.
• Updating customers’ account with address/phone updates, notation of reason for calls/support provided.
• Providing direction to customers regarding account issues.
• Explaining payment methods.
• Resolving customer concerns/requests.
• Act as a liaison between the customer and various corporate departments.
• Initiating, explaining and executing various corporate processes.
• Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs.
• Handle escalated customer inquiries (examples: titles, billing, tax, etc.).
• Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions. These exceptions include, but are not limited to: state to state transfers, name changes, lease to loan conversions, and title deficiency research.

Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Abhinav at 201-478-6828 to learn more.