Customer Service Representative

Jobtailor; Fort Wayne (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

U-Haul in Fort Wayne seeks a Customer Service/Mobile Equipment Associate to assist customers with U-Haul products and services. You will manage rentals using U-Scan, move and hook up trucks and trailers, and maintain equipment by inspecting fluids and performing safety checks.

The role emphasizes strong customer service, hands-on equipment handling, and safety protocols, with ongoing training through U-Haul University. A valid license and ability to lift 50 lbs are required.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Applicants must be legally authorized to work in the United States and must not require employer sponsorship.
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted.
• Ability to work around moving parts or machines, fumes, or irritant chemicals and use protective clothing or gear when required.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept returned rental equipment.
• Install hitches and trailer wiring.
• Fill propane.
• Drive a forklift.
• Participate in ongoing U-Haul education through U-Haul University.
• Perform other duties as assigned.

Skills

Customer Service

Equipment Handling

Smartphone Technology Usage

Valid Driver's License

Forklift Operation

Education

High School Diploma or Equivalent

Tools

U-Scan Technology

Forklift

Job description

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept returned rental equipment
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent
• Applicants must be legally authorized to work in the United States and must not require employer sponsorship
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
• Ability to work around moving parts or machines, fumes, or irritant chemicals and use protective clothing or gear when required

Core Competencies

Demonstrates strong customer service skills while assisting with U-Haul products and services, alongside technical capabilities in equipment handling and maintenance. Proficient in using smartphone technology for inventory management and rental processes.

Highest-signal resume keywords

• Customer Service
• Equipment Maintenance
• Smartphone Technology Usage
• Valid Driver's License
• Forklift Operation

Hard Skills

• Equipment Inspection
• Hitch Installation
• Propane Filling
• Rental Invoicing
• Weight Handling (50 lbs.)

Soft Skills

• Communication
• Education

Industry Keywords

• U-Haul Products
• Rental Equipment
• Customer Assistance
• High School Diploma
• Legally Authorized to Work

Tools & Technologies

• U-Scan Technology
• Forklift