Customer Service Representative

ALCIDEWORKS LLC; Fort Myers (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Compensation compétitive

Congés payés

Opportunités de croissance professionnelle

Job summary

Une entreprise dynamique recherche un Représentant du Service Client pour soutenir l'équipe et améliorer l'expérience des clients. Le candidat idéal maîtrisera les techniques de service et aura un excellent sens de la communication, assurant ainsi une relation positive avec les clients. Avec des horaires de travail de jeudi à lundi, ce rôle offre une excellente opportunité de croissance de carrière et un environnement de travail stimulant.

Qualifications

• Diplôme de lycée ou équivalent.
• Expérience antérieure en service client préférée.
• Compétences en communication verbale excellentes.

Responsibilities

• Recevoir un volume élevé d'appels et d'emails entrants.
• Documenter toutes les interactions avec les clients.
• Suivre des scripts préétablis pour divers sujets de service client.

Skills

Communication

Gestion du temps

Écoute active

Education

High school diploma/GED

Tools

Logiciel de gestion de client

Job description

Customer Service Representative - (Office Supervisor in Training) - Thursday through Monday shift 8-5

• Hourly plus Commission and Bonus

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively