Customer Experience Agent - Transportation Support

zTrip FTC; Fort Collins (CO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life保险

Paid Time Off

401(k) with company match

Career advancement opportunities

Training and development

Job summary

zTrip is seeking a friendly and professional Customer Service Representative to join our Fort Collins team. You will serve as the main contact for passengers and drivers, delivering exceptional service in a fast-paced environment.

The role includes handling ride details, updates, and account support while coordinating with dispatch and operations teams to ensure smooth service delivery. The position emphasizes strong communication and problem-solving skills, with a schedule Friday through

Qualifications

• Experience in customer service or call center roles is preferred.
• Strong verbal and written communication skills are essential.
• Able to stay organized and multitask in a fast-paced environment.
• Professional and customer-focused demeanor is required.
• Experience with transportation, dispatch, or mobility-related software is a plus.

Responsibilities

• Provide exceptional customer service to passengers and drivers.
• Respond to questions, concerns, and service requests promptly and professionally.
• Assist with ride details, service updates, and account support.
• Communicate clearly about schedules and trip information.
• Create positive customer experiences through friendly, solution-oriented interactions.
• Maintain accurate records of customer interactions and requests.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team player

Tools

CRM software

Job description

zTrip is seeking a friendly and professional Customer Service Representative to join our Fort Collins team. You will serve as the main contact for passengers and drivers, delivering exceptional service in a fast-paced environment.

The role includes handling ride details, updates, and account support while coordinating with dispatch and operations teams to ensure smooth service delivery. The position emphasizes strong communication and problem-solving skills, with a schedule Friday through