Customer Service Rep

zTrip FTC; Fort Collins (CO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life保险

Paid Time Off

401(k) with company match

Career advancement opportunities

Training and development

Job summary

zTrip is seeking a friendly and professional Customer Service Representative to join our Fort Collins team. You will serve as the main contact for passengers and drivers, delivering exceptional service in a fast-paced environment.

The role includes handling ride details, updates, and account support while coordinating with dispatch and operations teams to ensure smooth service delivery. The position emphasizes strong communication and problem-solving skills, with a schedule Friday through

Qualifications

• Experience in customer service or call center roles is preferred.
• Strong verbal and written communication skills are essential.
• Able to stay organized and multitask in a fast-paced environment.
• Professional and customer-focused demeanor is required.
• Experience with transportation, dispatch, or mobility-related software is a plus.

Responsibilities

• Provide exceptional customer service to passengers and drivers.
• Respond to questions, concerns, and service requests promptly and professionally.
• Assist with ride details, service updates, and account support.
• Communicate clearly about schedules and trip information.
• Create positive customer experiences through friendly, solution-oriented interactions.
• Maintain accurate records of customer interactions and requests.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team player

Tools

CRM software

Job description

Customer Service Rep

Help Customers. Support Drivers. Deliver Exceptional Service.

Join the Team at zTrip

zTrip, North America's largest taxi transportation provider, operates more than 6,000 vehicles across multiple cities, delivering safe, reliable, and convenient transportation solutions every day. We are seeking a friendly, professional, and customer-focused Customer Service Rep to join our team in Fort Collins, CO.

In this role, you'll serve as a key point of contact for both customers and drivers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Schedule: Friday - Monday Hours: 10:00 AM - 8:00 PM (8-10 hour shifts)

What You'll Do as a Customer Service Rep:

Customer Support & Communication

• Provide exceptional customer service to passengers and drivers regarding transportation services and trip-related inquiries
• Respond promptly and professionally to customer questions, concerns, and service requests
• Assist customers with ride details, service updates, and general account support
• Communicate clearly regarding schedules, trip information, and service changes
• Create positive customer experiences through friendly and solution-oriented interactions
• Ensure customers receive timely and accurate information

Driver & Operations Support

• Assist drivers by providing operational updates, trip information, and support when needed
• Collaborate with dispatch and operations teams to help maintain efficient service delivery
• Maintain accurate records of customer interactions and service requests
• Facilitate communication between customers, drivers, and internal departments
• Support daily operational activities that contribute to service excellence
• Help ensure customers and drivers receive prompt assistance

Problem Resolution

• Address customer concerns and service issues in a professional and timely manner
• Work with internal teams to identify solutions and resolve challenges efficiently
• Remain calm and composed during busy periods and unexpected situations
• Escalate issues appropriately when additional support is needed
• Share customer feedback and recommendations that contribute to service improvements
• Help improve the overall customer and driver experience

Qualifications of a Customer Service Rep:

• Previous experience in customer service, call center operations, transportation, hospitality, retail, or a related field preferred
• Strong verbal and written communication skills
• Excellent organizational, multitasking, and problem-solving abilities
• Ability to remain professional and productive in a fast-paced environment
• Strong attention to detail and commitment to customer satisfaction
• Experience with transportation, dispatch, CRM, or customer service software is a plus
• Valid driver's license required
• Positive attitude and strong team-oriented mindset
• Dependable, professional, and customer-focused

What We Offer as a Customer Service Rep:

• Competitive Hourly Pay
• Medical, Dental, Vision, and Life Insurance Benefits
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Career Advancement Opportunities
• Supportive and Collaborative Work Environment
• Ongoing Training and Professional Development

Why Join zTrip?

• Be part of North America's largest taxi transportation network
• Help customers receive safe and dependable transportation services
• Work alongside a team committed to outstanding customer care
• Gain valuable experience in the transportation and mobility industry
• Make a meaningful impact on customers, drivers, and daily operations
• Build a rewarding career with a growing and innovative organization