Customer Service Representative

Sam Meyer - State Farm Insurance Agent; Fond du Lac (WI); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Sam Meyer – State Farm Insurance Agent in Fond du Lac, WI seeks a full-time Customer Service Representative to handle inquiries by phone, email, and in person. You will provide information on insurance products, policy details, billing, and claims processes, while assisting with quotes, policy changes, and record updates.

The role emphasizes resolving issues promptly, ensuring customer satisfaction, and supporting sales activities within a small team. On-site work in Fond du Lac is required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and insurance is a plus.
• Strong verbal and written communication skills.
• Reliable, detail-oriented, and professional with customer data.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide information on insurance products, policy details, billing, and claims processes.
• Assist with quotes and process policy changes.
• Update customer records and schedule appointments for the agent.
• Resolve issues promptly and follow up to ensure satisfaction.
• Support sales activities and maintain office workflows.

Skills

Customer service

Active listening

Written communication

Problem solving

Office software

Education

High school diploma

Tools

Insurance software

Job description

Company Description Sam Meyer – State Farm Insurance Agent provides a full range of insurance products, including life, home, and auto coverage, to individuals and families in Fond du Lac, WI. The agency focuses on helping customers protect what matters most through personalized insurance guidance and support. As part of the State Farm network, the office offers trusted, community-based service backed by a well-known national brand. Team members work closely with customers to deliver tailored solutions, competitive quotes, and ongoing policy support. The environment is customer-focused, collaborative, and oriented toward long-term relationships.

Role Description This is a full-time, on-site Customer Service Representative role based in Fond du Lac, WI. The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing information on insurance products, policy details, billing, and claims processes. Daily tasks include assisting with quotes, processing policy changes, updating customer records, and scheduling appointments for the agent. The role involves resolving issues promptly, following up to ensure satisfaction, and delivering a positive, professional customer experience in every interaction. The representative will collaborate with the agent and team members to support sales activities, maintain office workflows, and uphold State Farm service standards.

Qualifications

• Strong customer interaction skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
• Ability to foster positive Customer Experience and high Customer Satisfaction in a fast-paced office setting.
• Clear verbal and written communication skills, with active listening and problem-solving abilities.
• Comfort working with computers and office systems; ability to learn insurance-related software and tools.
• High level of reliability, attention to detail, and professionalism when handling customer information.
• Ability to work on-site full-time in Fond du Lac, WI and collaborate effectively with a small team.
• Prior experience in insurance, financial services, or a customer-facing role is preferred but not required.
• High school diploma or equivalent required; additional education or relevant certifications are a plus.