Customer Relations Representative - State Farm Agent Team Member

Derek Fiske - State Farm Agent; Rome (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Derek Fiske - State Farm Agent in Georgia seeks a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support agency growth. You will collaborate with the team to meet policy needs and maintain strong community relationships.

The role emphasizes customer focus, empathy, and problem solving; licenses for Property & Casualty required before start, Life and Health license within one month, with opportunities for advancement and development.

Qualifications

• Experience in customer service preferred.
• Strong communication and problem-solving abilities.
• Ability to handle high-stress situations calmly.
• Property and Casualty License required prior to start date. Life and Health License obtained within one month.

Responsibilities

• Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
• Field inbound calls and establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
• Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
• Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

Skills

Communication skills

Problem solving

Customer service experience

Job description

Benefits

• Competitive salary
• Flexible schedule
• Paid time off
• Training & development
• Bonus based on performance
• Opportunity for advancement

Role Description

As a Customer Relations Representative with Derek Fiske State Farm you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
• Field inbound calls and establish customer relationships and follow up with customers as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
• Prospect and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Generate new insurance business by identifying potential customers through provided leads and opportunities, networking, and referrals.
• Build and maintain strong relationships with customers to ensure their continued satisfaction and uncover any gaps or concerns through needs-based conversations.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property and Casualty License required prior to start date. Life and Health License obtained within one month.