On-Site Insurance Customer Care Specialist

Sam Meyer - State Farm Insurance Agent; Fond du Lac (WI); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Sam Meyer – State Farm Insurance Agent in Fond du Lac, WI seeks a full-time Customer Service Representative to handle inquiries by phone, email, and in person. You will provide information on insurance products, policy details, billing, and claims processes, while assisting with quotes, policy changes, and record updates.

The role emphasizes resolving issues promptly, ensuring customer satisfaction, and supporting sales activities within a small team. On-site work in Fond du Lac is required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and insurance is a plus.
• Strong verbal and written communication skills.
• Reliable, detail-oriented, and professional with customer data.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide information on insurance products, policy details, billing, and claims processes.
• Assist with quotes and process policy changes.
• Update customer records and schedule appointments for the agent.
• Resolve issues promptly and follow up to ensure satisfaction.
• Support sales activities and maintain office workflows.

Skills

Customer service

Active listening

Written communication

Problem solving

Office software

Education

High school diploma

Tools

Insurance software

Job description

Sam Meyer – State Farm Insurance Agent in Fond du Lac, WI seeks a full-time Customer Service Representative to handle inquiries by phone, email, and in person. You will provide information on insurance products, policy details, billing, and claims processes, while assisting with quotes, policy changes, and record updates.

The role emphasizes resolving issues promptly, ensuring customer satisfaction, and supporting sales activities within a small team. On-site work in Fond du Lac is required.