Customer Service Representative - State Farm Agent Team Member

Bertoinsurance; Wisconsin; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Wisconsin is seeking a Customer Service Representative to serve as a key point of contact for clients, ensuring timely and accurate information while delivering a positive customer experience. The ideal candidate will possess exceptional communication skills, previous experience in customer service, and the ability to handle challenging situations professionally. A high school diploma is required, and a college degree is a plus. The role offers competitive compensation and opportunities for advancement in a supportive environment.

Qualifications

• Previous experience in customer service, preferably in the insurance industry.
• Familiarity with insurance products and policies is a plus.
• Knowledge of insurance regulations and industry practices (training will be provided).

Responsibilities

• Responding promptly to customer inquiries via phone, email, and live chat.
• Providing information about insurance policies, coverage details, and claims processes.
• Investigating and resolving customer issues or concerns with empathy and professionalism.

Skills

Exceptional communication and interpersonal skills

Detail-oriented with strong problem-solving abilities

Ability to handle challenging situations with empathy

Proficient in computer applications

Education

High school diploma or equivalent

College degree

Tools

Customer relationship management (CRM) software

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Saukville - WI

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Call me Berto! As a proud Ozaukee native and Grafton High School alum, I genuinely love and value this community—and that passion carries through to our agency culture. We’ve built a fun, energetic, and family-oriented environment that truly feels like home. From weekly team luncheons to a snack room stocked with everyone’s favorite treats, we prioritize connection, laughter, and support while doing meaningful work for our customers. If you’re looking for a workplace where relationships matter and your energy is appreciated, we’d love to meet you.

Job Description

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:

• Responding promptly to customer inquiries via phone, email, and live chat.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Collaborating with other departments to ensure comprehensive customer support.
• Maintaining accurate and up-to-date customer records.

Qualifications

• Exceptional communication and interpersonal skills.
• Previous experience in customer service, preferably in the insurance industry.
• Detail-oriented with strong problem-solving abilities.
• Ability to handle challenging situations with empathy and professionalism.
• Familiarity with insurance products and policies is a plus.
• Proficient in computer applications and customer relationship management (CRM) software.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Knowledge of insurance regulations and industry practices (training will be provided).
• Ability to adapt to a fast-paced work environment.
• Strong organizational and time-management skills.
• Willingness to participate in ongoing training and professional development.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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