Customer Service Representative

TalentBridge; Florida; On-site; USD 24,000 - 34,000; Full time

Job summary

TalentBridge is hiring a Customer Service Representative for an onsite role in Sunrise, FL. You will support customers, partners, and drivers, ensuring timely, professional service and meeting commitments.

Daily duties include assisting via phone and email, resolving complaints, diagnosing issues, monitoring delivery routes, and processing delivery changes. A high school diploma and 1 year call center experience are preferred, with strong Office program proficiency.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent.
• 1 year of related call center experience preferred.
• Strong customer service skills required.
• Ability to multitask and stay organized while handling customer inquiries.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Customer service

Multitasking

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

Title: Customer Service Representative

Location: Sunrise, FL (Onsite)

Pay Rate: $21.00/hr on W2

Shift Details: Tues To Sat 9am to 6pm one hour lunch break

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

What you’ll need to excel:

At a minimum, you’ll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations