Customer Service Representative

Employee Relations Associates, Inc.; Pompano Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Employee Relations Associates, Inc. seeks a Customer Service Representative to support customers, partners, and drivers in a fast-paced delivery setting. You will help keep deliveries on track, resolve concerns, and coordinate order changes while delivering excellent service.

You will handle inquiries by phone and email, diagnose issues, and monitor delivery routes. This role requires strong organizational and communication skills and the ability to work under pressure, with an onsite schedule

Qualifications

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Ability to work effectively under pressure.
• High school diploma or equivalent.
• 1+ year of related customer service experience.
• Previous call center experience.
• Experience in delivery, transportation, or logistics.
• Ability to remain calm and professional while resolving customer concerns.

Responsibilities

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes and cancellations to delivery orders
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

Skills

Customer service

Communication

Organization

Problem-solving

Pressure handling

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

Location: Pompano Beach, FL 33069 (Onsite)
Job Type: Contract
Pay: Up to $17/hour

Available Schedules

• Sunday–Thursday: 9:00 AM–6:00 PM
  Friday & Saturday off
• Tuesday–Saturday: 9:00 AM–6:00 PM
  Sunday & Monday off

About the Role

We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while providing excellent service.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes and cancellations to delivery orders
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

What You’ll Need

Required:

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving skills
• Ability to work effectively under pressure

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, or logistics
• Ability to remain calm and professional while resolving customer concerns

Why This Opportunity?

Join a fast-paced team where you’ll work directly with customers, drivers, and business partners while building valuable experience in customer service and delivery operations.

If you’re organized, customer-focused, and enjoy solving problems, we’d love to hear from you.

Customer Service Representative

Location: Pompano Beach, FL 33069 (Onsite)
Job Type: Contract
Pay: Up to $17/hour

Available Schedules

• Sunday–Thursday: 9:00 AM–6:00 PM
  Friday & Saturday off
• Tuesday–Saturday: 9:00 AM–6:00 PM
  Sunday & Monday off

About the Role

We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while providing excellent service.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes and cancellations to delivery orders
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

What You’ll Need

Required:

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving skills
• Ability to work effectively under pressure

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, or logistics
• Ability to remain calm and professional while resolving customer concerns

Why This Opportunity?

Join a fast-paced team where you’ll work directly with customers, drivers, and business partners while building valuable experience in customer service and delivery operations.

If you’re organized, customer-focused, and enjoy solving problems, we’d love to hear from you.

Benefits

• “ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”