Customer Service Representative

Pegasus Recovery Solutions; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A customer service solutions provider located in Dallas is seeking a Customer Service Representative. Responsibilities include answering phone calls and emails, responding to client inquiries, and updating daily reports. Candidates should possess strong communication skills and the ability to prioritize tasks under pressure. A high school diploma is required for this role.

Responsibilities

• Answer phone calls and emails
• Respond to client questions and complaints
• Update daily reporting
• Accept new accounts
• Request applicable fees

Skills

Ability to prioritize

Good communication and interpersonal skills

Maintain composure in all situations

Possess professional demeanor

Able to adjust to change

Ability to problem solve and work independently

Ability to work under stressful conditions

Ability to remain focused and maintain attention to detail

Education

High School diploma

Job description

Overview

Summary of Duties

Customer Service Representatives duties and responsibilities generally include but are not limited to answering phone calls and emails, responding to client questions and complaints, updating daily reporting, accepting new accounts, and requesting applicable fees

Responsibilities

• Answer phone calls and emails
• Respond to client questions and complaints
• Update daily reporting
• Accept new accounts
• Request applicable fees

Skills

• Ability to prioritize
• Good communication and interpersonal skills
• Maintain composure in all situations
• Possess professional demeanor
• Able to adjust to change
• Ability to problem solve and work independently
• Ability to work under stressful conditions
• Ability to remain focused and maintain attention to detail

Knowledge

• Computer systems
• Typing
• Public relations
• Basic office clerical duties

Aptitudes

• Must be able to prioritize, utilize critical thinking, and adjust to change
• Must be able to reason and use logical problem-solving skills
• Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary

Education

High School diploma

Location

Dallas

Job Type

Salary