Customer Service Representative

Custom Graphics Inc; Fargo (ND); On-site; USD 32,000 - 46,000; Full time

Job summary

Custom Graphics Inc is seeking a Customer Service Representative in Fargo, ND. This role focuses on assisting customers by phone, email, and in person, processing orders, and supporting the sales team to convert projects into estimates.

The ideal candidate has strong communication skills, a friendly, helpful demeanor, and the ability to multitask in a fast-paced environment. Prior customer service experience is preferred but not required.

Qualifications

• Excellent communication skills
• Friendly and helpful attitude
• Ability to multitask in a fast-paced environment
• Prior customer service experience preferred but not required

Responsibilities

• Interact with customers via phone, email, and in-person to provide assistance and resolve inquiries
• Manage customer orders and ensure accurate and timely processing
• Support outside sales staff by converting their projects into estimate requests
• Support Outside sales staff by keeping tabs on scheduling for current jobs and interacting with customer
• Collaborate with the production team to ensure customer expectations are met
• Handle customer complaints and provide appropriate solutions
• Maintain customer records and update account information as needed

Job description

Join Our Team at Custom Graphics Inc!

We are currently seeking a Customer Service Representative to join our team in Fargo, ND. As a Customer Service Representative at Custom Graphics Inc, you will play a crucial role in ensuring our customers receive exceptional service and support. This is a great opportunity for someone who is passionate about providing excellent customer service and has a strong attention to detail.

Key Responsibilities:

• Interact with customers via phone, email, and in-person to provide assistance and resolve inquiries
• Manage customer orders and ensure accurate and timely processing
• Support the outside sales staff by converting their projects into estimate requests
• Support Outside sales staff by keeping tabs on scheduling for current jobs and interacting with customer
• Collaborate with the production team to ensure customer expectations are met
• Handle customer complaints and provide appropriate solutions
• Maintain customer records and update account information as needed

The ideal candidate for this role will have excellent communication skills, a friendly and helpful attitude, and the ability to multitask in a fast-paced environment and be organized. Prior customer service experience is preferred but not required.

About Us:

Custom Graphics Inc is a leading provider of custom printing and graphics and sign solutions in Fargo, ND. With over 40 years of experience, we specialize in delivering high-quality products and exceptional customer service to businesses of all sizes. Our team is dedicated to helping our customers bring their creative vision to life through custom graphics, signage, apparel, and more. At Custom Graphics Inc, we strive to exceed our customers' expectations every step of the way.