Customer Experience Specialist - Multi-Channel Support

Custom Graphics Inc; Fargo (ND); On-site; USD 32,000 - 46,000; Full time

Job summary

Custom Graphics Inc is seeking a Customer Service Representative in Fargo, ND. This role focuses on assisting customers by phone, email, and in person, processing orders, and supporting the sales team to convert projects into estimates.

The ideal candidate has strong communication skills, a friendly, helpful demeanor, and the ability to multitask in a fast-paced environment. Prior customer service experience is preferred but not required.

Qualifications

• Excellent communication skills
• Friendly and helpful attitude
• Ability to multitask in a fast-paced environment
• Prior customer service experience preferred but not required

Responsibilities

• Interact with customers via phone, email, and in-person to provide assistance and resolve inquiries
• Manage customer orders and ensure accurate and timely processing
• Support outside sales staff by converting their projects into estimate requests
• Support Outside sales staff by keeping tabs on scheduling for current jobs and interacting with customer
• Collaborate with the production team to ensure customer expectations are met
• Handle customer complaints and provide appropriate solutions
• Maintain customer records and update account information as needed

Job description

Custom Graphics Inc is seeking a Customer Service Representative in Fargo, ND. This role focuses on assisting customers by phone, email, and in person, processing orders, and supporting the sales team to convert projects into estimates.

The ideal candidate has strong communication skills, a friendly, helpful demeanor, and the ability to multitask in a fast-paced environment. Prior customer service experience is preferred but not required.