Customer Service Representative

ManpowerGroup; Fairfield (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup in Fairfield, OH is seeking a Customer Service Representative to support assigned customer accounts from order entry through delivery and issue resolution. The CSR will maintain relationships, review orders for accuracy, and coordinate with internal teams to expedite orders as needed.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a manufacturing environment.

Qualifications

• Customer service experience and/or experience entering and processing customer orders in a warehouse or manufacturing setting.
• Strong verbal and written communication skills to respond professionally to inquiries via email.
• Ability to manage multiple customer accounts, competing priorities, deadlines, and a high volume of requests.
• Comfort learning and using computer systems (including WSM, EDI, Smartsheet, Microsoft Office) while maintaining accurate records.

Responsibilities

• Serve as the primary point of contact for assigned customers, maintaining strong relationships and ensuring customer needs and requests are addressed promptly and followed through to resolution.
• Enter and review customer orders for accuracy, resolving discrepancies as needed.
• Handle customer communications by phone and email regarding order status, back orders, reorders, delivery issues, late shipments, and other account-related questions.
• Work closely with plant manufacturing liaisons and internal departments to obtain order status, communicate production or delivery updates, and coordinate expedited orders when necessary.
• Monitor open orders and customer requests, prioritize workload effectively, communicate proactively when assistance is needed, and ensure assigned work is completed accurately within expected timeframes.

Skills

Customer service

Communication

Multitasking

Problem solving

Technology proficiency

Tools

WSM

EDI

Smartsheet

Microsoft Office

Job description

Our client, a manufacturing and distribution operation, is seeking a Customer Service Representative to join their team. As a Customer Service Representative , you will be part of the small Customer Service Representative (CSR) team supporting an assigned group of customer accounts from order entry through delivery and resolution of any order-related issues. The ideal candidate will have strong attention to detail, effective communication, and the ability to manage multiple customer accounts and priorities while maintaining accurate, timely follow-through.

Job Title: Customer Service Representative

Location: Fairfield, OH

Pay Range: $20 - $22 per hour

Shift: Monday - Friday from 7:00 a.m. - 4:00 p.m. with an hour lunch

What's the Job?

• Serve as the primary point of contact for assigned customers, maintaining strong relationships and ensuring customer needs and requests are addressed promptly and followed through to resolution.

• Enter and review customer orders for accuracy, resolving discrepancies as needed.

• Handle customer communications by phone and email regarding order status, back orders, reorders, delivery issues, late shipments, and other account-related questions.

• Work closely with plant manufacturing liaisons and internal departments to obtain order status, communicate production or delivery updates, and coordinate expedited orders when necessary.

• Monitor open orders and customer requests, prioritize workload effectively, communicate proactively when assistance is needed, and ensure assigned work is completed accurately within expected timeframes.

What's Needed?

• Customer service experience and/or experience entering and processing customer orders in a warehouse or manufacturing setting.

• Strong verbal and written communication skills, with the ability to build positive customer relationships and respond professionally to inquiries and concerns via email.

• Ability to manage multiple customer accounts, competing priorities, deadlines, and a high volume of requests while maintaining timely and accurate work.

• Ability to research issues, identify solutions, coordinate with internal teams, and take ownership of customer requests through resolution.

• Comfort learning and using computer systems (including WSM, EDI, Smartsheet, Microsoft Office, and other business applications) while maintaining accurate records.

What's in it for me?

• Opportunity to join a small CSR team and support customer accounts end-to-end, from order entry through delivery resolution.

• Clear Monday–Friday schedule (7:00 a.m. to 4:00 p.m. with a 1-hour lunch) that helps you plan your week.

• Temp-to-perm opportunity ideally, giving you a chance to grow with the team.

• Work that combines customer communication with order management and cross-team coordination.

• Structured expectations around accuracy, follow-through, and proactive communication.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.