Customer Service Representative

ManpowerGroup; San Jose (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Life insurance

Short-term disability insurance

401(k)

Job summary

ManpowerGroup is hiring a Customer Service Representative in San Jose, CA. You will handle customer orders, provide product information, and coordinate with planning and credit for timely resolution.

Ideal candidates have 1–2 years CSR experience, strong communication and problem-solving skills, and excellent time management. This onsite role offers a Monday–Friday schedule and standard benefits after waiting period.

Qualifications

• High school graduate or GED required.
• 1–2 years' experience as a Customer Service Representative preferred.
• Customer-focused with strong problem-solving and time-management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide timely and accurate information on customer order status and product knowledge requests.
• Process customer orders, changes, and returns according to department policies.
• Provide feedback to the company regarding service failures or customer concerns.
• Coordinate with Planner for scheduling orders and with credit to resolve disputed items.
• Collaborate with sales and managers to meet and exceed customer service expectations.

Skills

Customer service mindset

Time management

Problem solving

Communication

Education

High school diploma or GED

Job description

Our client, A leading logistics company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service department supporting customer order support and service communications. The ideal candidate will have a customer/client focus, strong problem-solving skills, and the ability to manage time effectively, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: San Jose, CA

Pay Range: $22-$24 depending on experience

Shift: Monday-Friday, 7:30am-4:00pm, onsite

What's the Job?

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Work closely with Planner for scheduling of orders and with the credit department to resolve disputed credit items.
• Partner with the sales team and managers to meet and exceed customer service expectations.

What's Needed?

• High school graduate or GED.
• 1-2 years' experience as a Customer Service Representative.
• Customer/client focused approach with strong problem-solving and analysis skills.
• Experienced with time management and able to stay highly motivated with a strong work ethic.
• Excellent communication and effective interpersonal skills.

What's in it for me?

• Work in an onsite role with a consistent Monday-Friday schedule (7:30am-4:00pm).
• Be a key point of contact for customers through email and phone support.
• Contribute to accurate order processing, scheduling coordination, and resolution of customer concerns.
• Support cross-functional teamwork with Planner, credit, and sales.
• Join a role focused on service quality, responsiveness, and continuous improvement.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.